This is Growth! Podcast’s Post

New Episode on the CSM Practice Podcast: How to Become a Value-Driven CSM🚀 The Customer Success Manager (CSM) role has evolved into a strategic powerhouse over the years. Join Irit Eizips and Ifat Lev for an insightful discussion on what it takes to be a value-driven CSM and how you can elevate your impact in this vital role. Customer Success Insights with Ifat Lev: 🔍 Sync every CSM action with customer business objectives and KPIs to drive tangible outcomes. 🔍 Create tailored value business maps showcasing direct product contributions to client goals. 🔍 Cultivate cross-functional growth avenues through insightful customer dialogues. 🔍 Utilize success plan templates for consistent value delivery and progress tracking. 🔍 Hone communication skills through active listening and role-playing scenarios to demonstrate value impactfully. Becoming a value-driven CSM is about more than just a job - it’s where every conversation, every milestone, paves the way for unparalleled customer success. 🌟 Link to the interview in the comments! #CustomerSuccess #StrategicCSM #ValueDriven #CSMLeadership

I’m honored and excited for the great opportunity to talk with the legendary Irit Eizips on the CSM Practice podcast, about the most fundamental topic, yet still very challenging to crack, of “How to Become a Value-Driven CSM”. In our discussion, I shared practical best practices to hit your business goals and achieve business growth, by focusing on your customer’s success criteria and demonstrating value throughout the entire customer journey! Want to learn more about it, please reach out to me! Ifat Lev - B2B CS at Scale Consultant Link to the podcast in the first comment

CALLING ALL MY SANGRIA GIRLIESSSSSS 🔥 Get ready for an electrifying episode! Today we have the incredible Diana De Jesus joining us. Diana is a titan in the world of customer success, the brilliant mind behind The Customer Success Project & founder of Strategic CS Labs, a Customer Success Growth Program. We’re diving deep into finding your voice as a Customer Success Manager. This is going to be epic! 🔥 💥 Here’s what you can expect in this high-energy episode: 💥 👩🏫 Diana’s Journey: Diana shares her inspiring story. Her mission now is to empower CSMs and CS leaders through strategic initiatives and workshops, providing invaluable insights. 🔍 The Power of Questions: Diana emphasizes the importance of asking questions and avoiding assumptions. Effective communication with your team and stakeholders is crucial for success, and Diana offers tips to master this skill. 🚀 Overcoming Voiceless CSM Syndrome: Diana introduces us to the concept of "voiceless CSM syndrome" and explains how to become a strategic, impactful CSM. It’s about learning to advocate for the customer’s voice within your organization. 🗣️ Amplifying Voices as Leaders: We explore the role of leaders in amplifying the voices of both customers and CSM teams. Diana shares how to empower your team to experiment, learn from failure, and grow. ⚡️ Prepare to be inspired, educated, and energized! This episode is packed with actionable insights and powerful stories that will help you find and amplify your voice in the world of customer success. Don’t miss out—tune in and let’s ignite this energy! ⚡️ 🎧 Listen now and join the revolution in customer success! 🎧 If you want to know more about Diana & her AMAZING program: https://lnkd.in/e4ivC4EP or simply connect with here (you should be truly ashamed if you aren't already)

Guess who just dropped some knowledge on the Customer Success Playbook Podcast? 🙋🏽♀️ I had an amazing time chatting with Roman Trebon and Kevin Metzger about shaking up customer onboarding with Scrum! Trust me, this convo was 🔥. ✨ A few gems we dropped: • Onboarding in bite-sized sprints? Yes, please! • Cross-functional teamwork makes the dream work. • Fast-tracking that time to value like a pro. Customer success friends, if you’re not leveling up your onboarding game, now’s the time. Scrum is the secret sauce! 💡 Check out the full episode and hit me up with your thoughts!” #CustomerSuccess #Scrum #Innovation #Onboarding #GameChanger https://lnkd.in/ec6d3UYj

Our latest Podcast Episode with Lisa Spadafora Thompson is up! In this episode, Lisa shares the importance of deeply understanding the economic value your product delivers to customers and aligning it with their buying processes, highlighting that many companies fall short in these areas. Through real-world examples, Lisa shows how uncovering the true drivers of customer satisfaction can transform pricing strategies and lead to stronger, more profitable relationships. Listen Now! #pricingpodcast #pricingstrategy #pricingprofessional #productmanagement #productmanager #impactpricing

"This is how you boil the ocean amongst all the features that you have, down to the most impactful ones. That is how you translate customer goals into actionable ways your CS team can drive value for customers." - Daphne Costa Lopes covers the Jobs to Be Done Framework in her first CS Masterclass episode of This is Growth! Podcast before interviewing expert Dave Jackson. ▶️  Define your Ideal Customer Profile and get clear on their high-level goals in cross-functional collaboration with CS, Sales, Marketing, and Product. ▶️  Figure out how your customers measure success against their goals to define your outcomes metrics. How is your tool measurably influencing the customer organization's goals? ▶️ What are the key jobs that customers need to do to reach their goals? If you know the tasks your customers need to do to reach their goals, you can map the tasks to features. Bring these top features to your health metric. __________________________ 👩🏻💻 Hi! I'm Moriah. I like to learn about #CustomerSuccess, #PropTech, #SalesTools, and #CompanyCulture and post select resources around these topics.

Missed the episode on value-driven CSMs on the CSM Practice Podcast? Listen to the audio version!🚀 The Customer Success Manager (CSM) role has evolved into a strategic powerhouse over the years. Join Irit Eizips and Ifat Lev for an insightful discussion on what it takes to be a value-driven CSM and how you can elevate your impact in this vital role. 🔍 Customer Success Insights with Ifat Lev: - Sync every CSM action with customer business objectives and KPIs to drive tangible outcomes. - Create tailored value business maps showcasing direct product contributions to client goals. - Cultivate cross-functional growth avenues through insightful customer dialogues. Becoming a value-driven CSM is about more than just a job - it’s where every conversation, every milestone, paves the way for unparalleled customer success. 🌟 Link to the interview in the comments! #CustomerSuccess #StrategicCSM #ValueDriven #CSMLeadership

I've been building the Customer Success department at our company, and while it’s a challenging process, the Masterclass Podcast by Daphne Costa Lopes has been an invaluable resource. 💪 The podcast provides insightful and practical advice on how to create a successful CS team. Her focus on aligning customer value with business growth has really shaped my approach to Customer Success. 📈 Here are the key takeaways from each episode: ➡️ Episode 1: Defining and Measuring Customer Value Key Learning: The foundation of Customer Success lies in defining and measuring the value you deliver. Understanding what success looks like from the customer’s perspective is crucial. 💡 Takeaway: Customizing success metrics for each client is key. Measure what matters to them. ➡️ Episode 2: Delivering Measurable Value to Customers Key Learning: Customers need to see the tangible impact of your product or service on their business. 💡 Takeaway: Regularly communicate clear, data-driven results to prove value and strengthen relationships. ➡️ Episode 3: Proactively Monitor Risk and Growth Signs Key Learning: Proactive monitoring helps you address potential issues before they escalate. 💡 Takeaway: Use data to stay ahead. Monitoring customer health prevents churn and identifies expansion opportunities early. ➡️ Episode 4: How to Communicate the Value You Deliver Key Learning: Delivering value isn’t enough—you need to communicate it effectively. 💡 Takeaway: Be consistent in showing how your product supports your customers' business goals. Clear communication keeps everyone aligned. ➡️ Episode 5: Creating a Revenue-Generating Customer Success Team Key Learning: A strong CS team doesn’t just support—it drives revenue. Renewals, upsells, and expansions are critical outcomes of an effective CS strategy. 💡 Takeaway: Position your CS team as a growth engine by focusing on customer satisfaction and strategic value-adds. What strategies have you found most effective in aligning Customer Success with business growth? 🔄💬 #CustomerSuccess #BusinessGrowth #CustomerValue #SuccessMetrics

🚀 New Episode Alert: Dive deep into the world of Customer Success with our latest podcast episode! Join hosts Roman Trebon and Kevin Metzger as complete a review of some interesting LinkedIn posts. This episode is a must-listen for updates on current thought leadership. Don't miss out on actionable insights and expert discussions. #CustomerSuccess #Leadership #AIInnovation 🌟