Keynote Speaker | Executive | Business Coach | Best-Selling Author | Technologist | People Puzzle Wizard | Servant Leader | Culture Champion | People Elevator | (9x) Inc. 5,000 |
2 weeks ago, JMARK had its annual Holiday Party. While the celebrations and connections were great, what stood out was something that our Product Manager, Howard Trumbull, said: "Thank you to everyone who trusted us enough to let us know when we needed to do better." One of the most important elements of a company’s culture is its willingness to have what we call ‘Courageous Conversations.’ But to do that, you first need to create the environment and psychological safety for your team to feel comfortable to engage with discomfort. It’s not only something we practice internally, but with our clients, too. In fact, it’s largely the reason we were able to mend our relationship with a crucial client in the healthcare industry 2 years ago. All this is to say: ✅ Love the Truth, even when you don’t like it. ✅ Own your mistakes and outline your next step. ✅ Do what you say you’ll do when you say you’ll do it. ✅ Lead with compassion and empathy in your pursuit of accountability. — When our team feels safe enough to be unapologetically honest, we all grow stronger together. It gives us the courage to face hard truths, make things right, and become better—for our people, our clients, and ourselves.
And company culture starts with its leaders. It is not an accident. I’ve always admired your leadership, Tom. JMARK is blessed by you and in turn they are a blessing to you. Thanks for doing good in this world.
Account Executive - Connectivity Broker - UCaaS Provider - Broadband Advocate
1wI remember Howard’s words that night. My wife and I talked about it on our way home after the party. It really made an impression on her too. I took away from it the idea of caring enough to want to make things better, no matter the hurdle. Amazing lesson in the company but also in life. Thank you for sharing this.