Tom Noble’s Post

This #TeamTuesday, our Product Owner, Melanie, led an insightful session on the latest Onyx release, showcasing some fantastic updates to RewardShop redesign. Here’s what’s new: ⭐ Flexible Redemption Options: Giving members more control over how they redeem rewards. ⭐ Annual Redemption Limits: Helping clients manage member activity effectively. ⭐ Affordable Rewards Display: Providing the ability for members to only see the rewards that they can afford. ⭐ Rewards Discounts: Introducing sale prices for redemption items to drive engagement. The team explored real-world applications and opportunities tailored to each client. We’re excited about the potential this release holds and can’t wait for our clients to experience these enhancements over the next couple of months. #Innovation #Teamwork #ClientSuccess

Here are some hard-earned lessons if you are thinking of selling a low-ticket product or service: (this took me alot of time and money to learn) Let’s start with the main problem that is skipped: it being low-ticket. I don’t recommend low-ticket unless you have a strong and justifiable reason for it to be low-ticket. The reasons are: - it attracts lower quality buyers - they are not as committed and will affect your product or service results - it will not make you rich unless you do real volume, and you only do real volume by having an audience (and yet, they struggle) - it is harder to scale as your cost to get a customer with ads or anything paid is high where you should be happy acquiring them at breakeven and make profits on retaining them So, for it to make sense, we must fix these problems, right? Fine, let’s do that. - higher quality buyers usually pay more - to get that emotional comittment, we make them pay more - we sell less but at a higher price for scale - we make sure the cost to get a customer is much lower than what they pay So it comes down to having a more expensive thing to sell. And for the product or service to justify a higher price, then, it should solve more problems and provide higher value (product development). But there is a bigger problem: the mindset. The majority of people have a limiting belief either in the form of imposter syndrome (not being good enough) or lack of confidence, so they resort to low-ticket which just destroys them and their business. It keeps them stuck in a loop that is very hard to break. So when does low-ticket make sense: - when you have a big audience - when you max scaled your high ticket offer - to use it as a way to get people to buy from you once so they buy your more expensive thing next What I recommend if you are doing low-ticket or just starting out: Do high-ticket > max scale it > build your audience on the side and give them value for a long time > start a low-ticket when and if needed Don’t fall into the trap.

We just dropped Quick Actions V3! Every extra click in your subscription portal is burning money. And I mean serious money. Here's the reality of most legacy sub providers… - 4-5 clicks to make simple changes - Frustrated customers - Skyrocketing support costs - Unnecessary churn That's why we rebuilt Quick Actions from the ground up. The goal? Let subscribers make any change in 1-2 clicks. What's new in V3: - One-click product swaps (no more forced choices) - Instant payment fixes (slash that churn) - Seamless product additions (boost that AOV) - Smart link expiration (create real urgency) The math is simple: Less clicks = More conversions = Higher revenue There's a better way. Leading subscription brands are already using Quick Actions V3 to streamline their customer experience. DM me to see how it works

⚙️ New in Open Loyalty engine: check how each member is progressing through complex tiers Open Loyalty allows you to create flexible tiers that engage users to perform the actions relevant to your business. 🆕 You can now track the progress of each tier condition on user profiles Let’s imagine one use case: ➡️ You create a set of three tiers: Bronze, Silver, and Gold ➡️ To move up, members must both collect points AND be on the program for a certain period ➡️ You check a member’s profile and separate progress for point collection and account age Use tiers and rewards to drive more commitment among users. Stay tuned for more product updates every week at Open Loyalty!

🌟 Hey there, business rockstars! Ever wish you had a magic wand to show off your stellar customer reviews in an instant? Well, wish no more! Introducing Black Box Star ✨, the affordable QR code solution for your business and customer service needs! 👀 Picture this: potential clients strolling by your business, curious about what others think. With Black Box Star, they can scan our QR code and voila! Instant access to real comments and reviews from your awesome past customers. No more guessing games about your quality, prices, or service - it's all right there for them to see! 🚀 Whether you're in retail, hospitality, or any industry under the sun, Black Box Star's innovated 'Star Program' has got your back. We make it easy-peasy for your future clients to get a sneak peek into what makes your business shine bright like a diamond! 💎 🔍 Want to learn more? Swing by our website at www.blackboxstar.com to see how we're revolutionizing the game with QR codes for customer service and business reviews. 📧 Ready to take your business to the next level? Shoot us an email at 📩 sales@blackboxstar.com or give us a ring at 📞 +1 (888) 661-1086. We're here to help you sparkle and shine! Let's turn those curious passersby into raving fans, one scan at a time. ✨ #QRcode #QRcodeforCustomersService #QRCodeForBusiness #BlackBoxStar #QRCodeForReview What's your go-to strategy for showcasing your business's stellar reviews? Drop us a comment below and let's swap success stories! 🌟

Subscriptions start with an empty box.📦 But what do we mean by this? We regularly see that the ‘subscribe and save’ approach is fundamentally flawed for modern, subscription-first businesses. 👋Say hello to Box, our headless #subscription platform. Subscriptions powered by Bento Box are built differently. We have reimagined the ‘subscribe and save’ model by untethering subscriptions from products. That gives Bento merchants complete control over what their subscribers receive, when they receive it and what they pay for it. Design highly personalised and creative offers to boost #retention and drive #growth, all whilst seamlessly moving your #subscribers through a lifecycle. 📣Subscribers are no longer subscribing just to save - they are subscribing to a personalised experience. We offer capabilities that allow merchants to put their subscribers at the heart of their business. Swipe to learn more about how Box can elevate your propositions and drive #scalable success! #UnboxSuccess #DTC #ecommerce

Hey Austin! Don’t miss out on our exclusive in-person panel and drinks event on Nov. 14 in partnership with Adyen. We’ll be diving into Subscription Lifecycle Growth in 2025 with insights from top experts on strategies to scale your subscriber base and maximize revenue. We’ll explore:  ✨ Mastering subscriber acquisition with data-driven decision-making  ✨ Future subscription trends to help you stay ahead  ✨ Navigating the challenges of globalization in subscriptions  ✨ The role of technology in driving growth Learn more and RSVP here: #RecurlyEvents #SubscriptionGrowth #SubscriberLifecycle #SubscriptionTrends

Unlock the potential to create engaging offers that truly resonate with your customers or members. With arrivia, you can offer a variety of incentives, including travel loyalty or referral rewards, sales incentives, maintenance or fee rebates, and gift cards. Enhance your engagement and drive growth with our comprehensive platform. #CustomerLoyalty #MemberRewards #TravelIncentives #Engagement #LoyaltyPrograms #TravelRewards #CustomerExperience #BrandLoyalty

Stop Settling for Average Service Good service is the baseline. Superhero service is the competitive advantage. Superhero service is the game-changer. Here’s why: 💥  Customers remember extraordinary experiences—and they tell others. 💥 Superhero service makes you the clear choice, no matter the competition. 💥  It costs less to retain happy customers than to find new ones. The businesses I’ve worked with have seen:  ✅ 25%+ increase in referrals.  ✅ Higher staff engagement.  ✅ A reputation that keeps them top of mind. Your customers deserve a superhero experience, and I can help your business deliver it. Are you ready to stand out? DM me to learn if we can work together. #CustomerServiceExpert #BusinessGrowth #SmallBusinessSuccess

⚠️WARNING: Incoming PSA 🛬 This is my annual plea to my fellow business owners to take a deep look at your customer's journey. While technology is a great enabler and accelerator, human connection drives the know, like, and trust factor needed to grow a thriving, sustainable business. 📼 Take Blockbuster, for example. They were defeated not by Netflix’s technology, but by their own inability to address customer pain points like late fees. 🚕 Uber’s success over taxis is largely due to solving issues like limited access and fare control, making the customer experience seamless and user-friendly. 🎵 Apple revolutionized the music industry by allowing people to buy individual songs instead of full albums. 🏠 Airbnb is thriving because they offer better availability and pricing options that traditional hotels often overlook. Being customer-centric means: Understanding Customer Needs: Identify and solve real pain points for your customers. This could be as simple as eliminating late fees or offering more flexible pricing options. Creating Seamless Experiences: Simplify the user journey. Make it easy for customers to interact with your business, whether it’s through a user-friendly app or transparent pricing. And my personal favorite: 🙌 Building Relationships: Focus on relationship-building over transactions. Listen to your customers, understand their needs, and build trust. What other examples have you seen of companies missing the mark in their practices that are now paying the price?