What’s AI really good at—and where does it still fall short? 👀 Last week, we explored this question at Tilde’s event on smart chatbots and AI innovation in Vilnius, Lithuania. From advanced AI tools to practical implementation, our speakers unpacked how organisations can use chatbots not only to save time and cut costs but to make information accessible and accurate. 📌 Here’s a quick recap of the key insights: ▪️ AI is advancing, but it’s not all-knowing. Dr. Jurgita Kapočiūtė-Dzikienė presented the key scientific milestones that laid the foundation for today’s #LLM technologies, explaining their fundamentals and why these models are challenging to train and prone to hallucinations. Additionally, she offered insights into future perspectives on how this technology might evolve. ▪️ Jurgita Baldyšienė highlighted that when human expertise and AI come together, routine tasks are streamlined, freeing teams to focus on what really matters. Her message? AI doesn’t replace human expertise; it empowers it, improving efficiency with capabilities like 24/7 support, multilingual responses, and better handling of routine inquiries. ▪️ Kristina Rodevič-Savicka introduced us to 𝙑𝙖𝙞𝙙𝙖𝙨, Valstybinė darbo inspekcija prie Socialinės apsaugos ir darbo ministerijos intelligent assistant designed to manage high volumes of inquiries across multiple platforms. 𝙑𝙖𝙞𝙙𝙖𝙨 supports both VDI staff and the public with guidance on labour law, employee safety, and health, bringing a new level of accessibility and efficiency to public services. ▪️ With Giedrius Karauskas leading, a panel of clients discussed what they learned from launching their own chatbots. The verdict? Choosing the right AI tools—and knowing when not to use them—is key to maintaining both performance and trust. A big thanks to everyone who joined us! 🚀 We were thrilled to see such great interest in AI and a full house, with strong participation from a wide range of government organisations. When it comes to AI language tech, we know exactly what works and why. Got questions? Let’s talk about what AI can do for your organisation. #AI #Chatbots #GenerativeAI #CustomerService #PublicSector #Innovation
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