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Deputy CEO | Driving Healthcare Transformation through Data-Driven Innovation, Strategic Alliances, and Urgent Care Excellence

Today marks the 11th anniversary of the Mastercall Healthcare ‘Pathfinder/ATT’ 24/7 service supporting NWAS Paramedic crews in Stockport and Trafford with Alternatives to conveyances to A&E. ‘Call before you Convey’ Services, as it has recently been redubbed by NHS England's ‘Care Coordination’ guidance, highlight the importance of conveyance and dispatch avoidance schemes to improve patient outcomes, release ambulance resources and improve hospital flow. With an average 88-90% alternative outcome rating, in 2017 Mastercall/NWAS also took the service one step further to train care homes in when to avoid using 999 direct support to a clinician advice line (under the NWAS Pathfinder algorithm). Again, in 2020 this scheme developed further to take 999 CAS direct visiting requests to further aid community care and admissions avoidance. Our ‘alternative outcome ratings’ for this triple pathway service remain at the 90th percentile. With over 1000cases per month, c880cases receive alternative care. Cases are triaged within 20mins, releasing the crew to a pressing emergency; a GP or AP visits within 2hrs as/if needed. Moreover, as a social enterprise provider the service has only ever been part funded. With NHSE focusing on care coordination, we must remind ourselves of the service models that are reliable, tested and efficiently resourced (with capacity to expand) and consider standardising offerings like this in all localities were possible. #CallBeforeYouConvey #UrgentCareInnovation #CareCoordination #HospitalFlow #PatientOutcomes #AdmissionsAvoidance #UrgentCareTransformation #EmergencyResponseInnovation

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Tonia Culpin

Director of Partnerships at Urgent Health UK Ltd

1mo

Congratulations!

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