TinkTide’s Post

The "WOW" ingredient The Secret Recipe of #business. ⏫️Elevating #customerexperience excellence With customers more likely to buy from a competitor (and willing to pay them up to 10% more )– delivering delightful service alongside an irresistible product is no longer just a ‘nice-to-have’, here #customerexperience plays a bigger role in driving growth and retention than many organization's realize. #b2b approach #customerengagement For B2B organizations specifically, a customer-centric approach should account for an environment in which:- Sales cycles are longer (with considered purchases being the norm ) Decision-making must have multiple parameters as Multiple stakeholders are involved in a product or service’s purchase & use. #b2c , #b2b2c approach:- In B2C & B2B2C, data-led approach is required in all customer-focused efforts and goals :- Customer value: Maintaining clarity and laser-sharp focus on what creates value for our clients.  Customer journey: Understanding the relative importance of each touchpoint in the customer journey.  #customerexperience : Fostering the ability to provide an exceptional experience at every stage. 

Enhanced customer experience: Digital transformation helps B2B field service companies to provide better customer service. Read more 👉 https://lttr.ai/ATK0y #DigitalTransformation #B2BBusiness #MawazoMarketing #OnlineMarketingStrategy

Discover the Potential of 𝒞𝓊𝓈𝓉𝓸𝓂𝓮𝓇 𝒫𝓇𝓸𝓂𝒾𝓈𝓮𝓈 in B2B: A Game-Changer for 𝐑𝐎𝐈! https://lnkd.in/eFSxPNWx One thing is clear: delivering on customer promises is no longer just a "𝘯𝘪𝘤𝘦-𝘵𝘰-𝘩𝘢𝘷𝘦"—it's a must. A recent study highlights how companies that prioritize customer-centric strategies see remarkable improvements in customer satisfaction, loyalty, and ROI. But what does this mean for your business? 🤔 ✅ Clarity Wins: Making clear, actionable commitments to your customers isn't just about meeting expectations—it's about exceeding them. When your customers know exactly what to expect, trust is built, and loyalty follows. ✅ Alignment is Key: Aligning your customer promises with their actual needs ensures that you're not just selling a product, but delivering real value. This alignment drives stronger relationships and, ultimately, business growth. ✅ ROI Booster: The data is undeniable—businesses that focus on fulfilling their customer promises see a direct impact on their bottom line. It’s not just about good service; it’s about strategic growth. In a world where trust is currency, how are you ensuring your customer promises are driving your business forward? 💼 PS: Please display the report in fullscreen or download it for a better experience. #B2B #CustomerExperience #ROI #BusinessGrowth #CustomerSuccess #TrustBuilding

In today's interconnected world, the lines between B2B, B2C, and D2C are blurring. Marketers who can adapt to this changing landscape are the true winners. #marketingtrends #adaptability

What's the difference between Bucket and LaunchDarkly? ✔️ Designed for B2B ✔️ Simple pricing ✔️ Intuitive to use ✔️ Customer adoption metrics & feedback See the full comparison 👇

Forget personalization myths! Every business, B2B or B2C, can win with customer-centric experiences. It is only a matter of using a right solution that helps you get this benefits. #B2B #B2C #Customer_Experience #Personalization #Marketing_Strategy #CMO

Great point! In B2B, exceptional customer service is about understanding the unique needs of each client and delivering tailored solutions. It’s not just about quick fixes, but about fostering trust and collaboration to create lasting value. How do you think businesses can better personalize their B2B service? #b2b #customercare #outsourcing #sales #connections

In the B2B world, customer service isn't just about solving problems—it's about building long-term partnerships that drive growth and loyalty. 🌟 Unlike B2C, B2B service is often more complex, with longer sales cycles and customized solutions. So, what sets outstanding B2B customer service apart? 🤔 In our latest article, we explore: ✅ Key differences between B2B and B2C customer service ✅ Real-world examples of top-tier B2B service ✅ Best practices to ensure you deliver a personalized, proactive experience Ready to elevate your B2B customer service strategy? Let’s dive in! https://shorturl.at/qABns 🚀 #B2B #CustomerService #BusinessGrowth #CustomerExperience #CX

🎯 In the B2B world, owning the customer experience isn't just an option—it's the key to staying ahead of the curve. Businesses that put customers first foster loyalty, trust, and long-term success. 🌟 Elevate your approach and turn clients into advocates! #B2BMarketing #CustomerExperience #CXInB2B #ClientSuccess #CustomerFirst #CustomerCentric #BusinessGrowth #B2B #Demandmediabpm #Bestplacetowork

In B2B, NPS is increasingly being utilized to gauge the strength of relationships between companies and their clients, but the application of #NPS has become more complicated and somewhat flawed. One of the palpable hindrances is the complicated decision-making process in B2B transactions, which often involves multiple stakeholders and multifaceted relationships between them. So if NPS isn't cutting it anymore, perhaps it's time for a better #CustomerExperienceManagement (CXM) tool for your #B2B. Learn more here: