Tino Magnatta’s Post

WHAT MATTERS? "Everything" Casino operators who recognize the significance of every detail consistently dominate their markets, achieving robust revenues while keeping debt levels low. But how can you cultivate an “everything matters” ethos? It commences with rigorous quality control, extending to the minutest aspects. A guest should never encounter litter on the floor or malfunctioning TVs upon entering your establishment. Consider this: if your bathrooms are unclean, what might your kitchens be like? Are the environmental conditions pleasant, and is the furniture comfortable? Moreover, consider your internal guests—do they have the necessary amenities and equipment to perform their jobs effectively? Their perception of the company’s future hinges on these factors. Lastly, imagine a player waiting in line for hours to cash out on a bustling Saturday night. How long will they endure such an experience? As a favor to yourself, explore both the public areas and behind-the-scenes operations as both an internal and external guest. Can you confidently assert that every detail truly matters? Remember, it’s the attention to these seemingly small elements that ultimately shapes the overall success of a casino operation. You never get a second chance to make a first impression.

Have more questions about Point & Comps after the breakout session? Stop by one of our FOUR CONNECTion Bars to get some 1-on-1 time with our experts!

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FTC Cyber-Attack: MGM Resorts international Challenges FTC Investigation, MGM Resorts International has taken a bold step by challenging the Federal Trade Commission (FTC) over its investigation into the incident. As organizations grapple with the fallout from cyber threats, MGM's legal battle serves as a reminder of the evolving regulatory landscape and the imperative for clarity, fairness, and proportionality in regulatory actions post-incident. #CyberSecurity #DataPrivacy #FTC #MGMResorts #CyberAttacks #LegalDispute

Value Statement about entertainment in Phoenix. 2 Nice seats to an NBA or other entertaining venue = $ 200 - $ 300 dolllars. Add babysitter, drinks, dinner, and other items - you are looking at $ 500.00 for a fun evening. Each way with the below international destinations are $ 100.00 to $ 222.00 dollars. So a quick trip to Mexico for 2 is less than a quick evening, food is better for sure, and culturally inspiring and beach access. After hotel - I'm sure you can spend 2 to 300 dollars more - but have a whole weekend. I'm willing to pay a little more for a lot more value. #value #vendor #growthmindset #finance

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Tuesday Testimonial In the fast-paced world of entertainment and hospitality, every second counts, especially in the vibrant casino industry. For establishments like casinos, uninterrupted power isn't just a requirement—it's the lifeline of their business. That's why we're proud to shine a spotlight on one of our esteemed partners, Soaring Eagle Casino in Mount Pleasant, Michigan. They've not only recognized the critical importance of proactive electrical maintenance but have also taken decisive steps to ensure their operations never skip a beat. By choosing to prioritize electrical health, Soaring Eagle Casino exemplifies industry leadership, demonstrating a deep understanding that the true cost of downtime extends far beyond the immediate financial loss—it affects customer trust and long-term success. In industries where every moment of power matters, the value of reliable electrical testing and maintenance cannot be overstated. We're here to ensure that your operations are supported by an unwavering electrical infrastructure, so you can focus on what you do best: delivering unforgettable experiences to your patrons. #CustomerQuote #CustomerService #Testimonial #ElectricalMaintenance #Casinos

#Wisconsin is set to receive more than $830,000 from a multi-state settlement with Marriott International, Attorney General Josh Kaul announced. The payment coming to the state is part of a 💰$52 million settlement related to a data breach of the Maryland-based company’s guest 🛎 reservation system, according to Friday’s release from the state Department of Justice. Under the settlement with 50 AGs, the company says it will improve #datasecurity 🔐 and take other actions to protect #consumers, along with the financial penalty. #Marriott International is the world’s largest hotel chain with nearly 9,000 hotels across more than 30 different brands, and about 1.5 million rooms. Marriott in 2016 acquired the hotel chain Starwood Hotels & Resorts Worldwide, Inc., taking over the Connecticut business’ computer network that same year. Read more at https://lnkd.in/g9Fb3R9Y

Wondering if Distinguished covers stand-alone casinos? Get the inside scoop from our expert Hotel Umbrella Underwriter, Jason Simering, CPCU, in this short video where he addresses this frequently asked question. #hotelinsurance #umbrellainsurance #casinoinsurance

London Steakhouse Company is a great example of good business operation’s. Their service flows seamlessly and to their customers, effortlessly. Like a fine tuned car, everything works together to keep the service moving. The same needs to apply to a businesses legal operations, seamless and automated systems to keep the department moving forward effortlessly. When one area is struggling to thrive, essentially all areas will be affected. This applies to many other areas of life, not just business so when I get to experience a great model, that works and benefits its customers, it deserves acknowledgement. #Londonsteakhouse #Customerservice #BusinessOperations #Londonrestaraunts