TI PEOPLE reposted this
I'm honored to be profiled alongside great thought leaders in Centrical's awesome 12 days of CX predictions 🎄 🤩 Check out my predictions, and let me know what you think of them! Well done Natalie Roth and team!
✨🎄 𝐃𝐚𝐲 𝟏𝟎 𝐨𝐟 𝐂𝐗 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐨𝐧𝐬: 𝐅𝐫𝐢𝐜𝐭𝐢𝐨𝐧𝐥𝐞𝐬𝐬 𝐄𝐗 🎄✨ On the tenth day, Stephanie Denino, Managing Director at TI PEOPLE, predicts a future where 𝐂𝐗 𝐚𝐧𝐝 𝐄𝐗 𝐚𝐫𝐞 𝐢𝐧𝐬𝐞𝐩𝐚𝐫𝐚𝐛𝐥𝐞. For AI-driven CX to succeed, employees need seamless experiences, too. Discover Stephanie’s full insights in the attached PDF, including: 🔮 Why blending CX and EX will drive business value in 2025 🛠️ Why leaders must 𝐭𝐚𝐤𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 for improving EX 🌟 How focusing on the right data will replace the “big data” buzz 💬 𝐇𝐨𝐰 𝐢𝐬 𝐲𝐨𝐮𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐄𝐗? #12DaysOfCXPredictions #CustomerExperience #FrictionlessEX #FutureOfCX
Congrats for this great summary. There. Is. Nothing. To. Add.
You have our vote Stephanie Denino !
ServiceNow Product Owner | Building an experience centric GBS on the NOW platform
2wOhhh I missed this one at first. The algorithm clearly knows I value your content though, as it found it's way to my feed today! Well deserved - great to see your awesome insights reaching an even wider audience! Thanks for sharing! 👌