Tobias Rausch’s Post

This MBM/APP allows students to experiment with Customer Experience Touchpoints for a product they are familiar with and compute a Customer Experience Score. This is presented in Chapter 2 - Customer Voice, Total Customer Experience and Value Creation (www.mbm-book.com).

Kylie Whitehead called the top ten consumer brands. This was the customer experience... 🫣 When 96% of customers who experience high-effort service experiences report being disloyal, compared to only 9% with low-effort experiences, you need to know whether your customer service truly enhances your customer’s journey or unintentionally creates more hurdles. 💆♀️ Find out how you can deliver effortless customer experience at scale: https://bit.ly/3YcnYga #VoiceAI #CustomerExperience #CustomerEngagement

Here's some advice for how business leaders can deliver personalized, real-time customer experiences that drive engagement and growth. https://smpl.is/91nol

All in your customer experience journey.

KPMG's 10th annual Customer Experience Excellence Report showcases the need for what every business strives to achieve: curated personalized experiences.   Based on a decade of data capture, the report breaks down six pillars of customer experience that have been identified as the fundamental building blocks of customer loyalty. Empathy and personalization were listed as the key differentiators, and organizations should consider this sentiment at every touchpoint of the #customerexperience journey.

Excited to share that I've completed the "Customer Experience: Journey Mapping" certification by Jeannie Walters! 🚀 This course has deepened my understanding of creating effective customer journey maps, identifying pain points, and enhancing the overall customer experience.

Skip the scattershot approach to implementing customer experience initiatives… Just save this to come back to when you need ideas to engage your customers, foster loyalty, and elevate your customer experience game throughout the spring. Let's make every interaction count! 🌟 https://lnkd.in/g7iEmddk

Is your business truly aligned around the customer experience? If teams are working in silos, your customers may be feeling the disconnect. That’s where customer journey mapping comes in! In Flintster Jennifer Halvorson's new blog series, we dive into the critical role that customer journey mapping plays in crafting an exceptional customer experience. From understanding pain points to optimizing every touch point, mapping the journey ensures that every interaction works toward building loyalty. Give it a read: https://bit.ly/4fWRbRX

Kevin takes us on a process of how to build personal On-Purpose Statements, for Purpose, Vision, Mission, and Values that lead to better customer experiences Listen here: https://buff.ly/46lkVo5

The path to purchase has never been more complex. How can you make sure your customer journey mapping programs hit the sweet spot? 🤔 In Total Retail, Matt Kleinschmit shares the key things you need to understand the nuances in the customer experience. Check it out: https://lnkd.in/gYMrT7_g