Due diligence areas to consider: • Is the product purpose-built for CX? • How complicated is the implementation and integration with your tech stack? • Will it require re-platforming? • When can you expect ROI from your new tech?
Nearly 𝗵𝗮𝗹𝗳 of all venture capital funding went toward AI last quarter. And in the latest cohort of leading US startup accelerator Y Combinator, a staggering 75% of the 208 startups listed in the S24 directory are working on AI-related products. What does that mean for you? An even more dizzying choice of AI-leveraging tools flooding the market. While choice is good, that can be a real problem for someone just starting the search for an AI and automation tool for their BPO or CX program. If that’s you, here are some things to consider: • Is the product purpose-built for CX? • How complicated is the implementation and integration with your tech stack? • Will it require replatforming? • When can you expect ROI from your new tech? Check out this video showing Laivly’s Walk, Run, Fly approach to adding AI and automation to your customer service program. We get you started faster with purpose-built tools to supercharge your CX program! https://lnkd.in/efu9hPP3
Yesss Toni! ✌️