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𝗪𝗼𝘂𝗹𝗱 𝘁𝗵𝗲 𝗥𝗲𝗮𝗹 𝗥𝗜𝗦𝗘 𝗖𝗹𝗶𝗲𝗻𝘁 𝗣𝗹𝗲𝗮𝘀𝗲 𝗦𝘁𝗮𝗻𝗱 𝗨𝗽? 👱♂️ As someone deeply entrenched in the SAP ecosystem, I've been following the "𝗥𝗜𝗦𝗘 𝘄𝗶𝘁𝗵 𝗦𝗔𝗣" movement closely. SAP has been sharing some impressive customer success stories lately, highlighting the benefits of transitioning to RISE. However, if we take a closer look, these stories often resemble 𝗦𝗔𝗣'𝘀 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗯𝗿𝗼𝗰𝗵𝘂𝗿𝗲𝘀 more than they do real-life experiences. 🤔 But where are the 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰 𝘃𝗼𝗶𝗰𝗲𝘀? The unfiltered, unpolished experiences from customers who've made the leap to "RISE with SAP"? 🧐 I've been speaking with fellow experts in the SAP field, and I've come across some concerning reports. Stories of 𝗱𝗲𝗴𝗿𝗮𝗱𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗾𝘂𝗮𝗹𝗶𝘁𝘆, 𝗽𝗿𝗼𝗹𝗼𝗻𝗴𝗲𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲𝘀, and even cases where customers ended up in unsupported environments due to incompatible patches—issues that aren't being discussed publicly. 🚨 For organizations that have previously outsourced to experienced managed service providers, the transition to "RISE with SAP" might bring 𝘂𝗻𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀. After all, SAP only began offering this service in 2021. While SAP is a titan in the ERP world, the nuances of managed services are a different beast altogether, and their experience in this domain is still growing. ⚙️ So, I’m genuinely curious and would love to hear from those who have firsthand experience with RISE. What has your journey been like? What aspects have been 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲, where have you faced 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 and what 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗲𝗱 you?
The major difference from outsourcing your SAP operations to a traditional company or selecting RISE with SAP as I see it, is the licensing model. Technically RISE with SAP is an on premises installation maintained and managed by SAP instead of another supplier. You still need to play the role of requestor and manage when to do things in your landscape. Been running RISE for 2.5 years.
RISE: Sure, let's give more support responsibility to SAP because they have a stellar track record doing that and excellent communication skills. /s
You raise a great point Judith O. SAP’s Rise offering is relatively new in the marketplace and with the time It takes to implement a new ERP could be between 1 to 5 years I know of a number of of rise implementations that have stalled. For the SAP Rise projects that have gone live it is still early days to measure benefits or costs Realisation. The impact for an organisation will be the impact on operational costs. SAP Rise has a number of cost multipliers that could have significant cost implications for the payment to SAP on a yearly basis
Customers used to get BASIS work done immediately but now they have to rely on service request timings which are not in their control. They have to wait for execution which was earlier getting done immediately.
It’s like seeing a poster in a window showing a beautiful product accompanied by positive sound-bite text, you buy the product, open the box and your enthusiasm drops - what is in the box does not look/feel like the poster advert🙃 One recurring theme is “frustration”
Great perspective I think if one is going the RISE way they need to evaluate thoroughly on license terms, infra services provided along with SLA along with the RISE RACI on what you get vs what you need to do on your own. However as we move to 2025 we are seeing sap making the rise offering become more flexible. For example we have now OEDIV a German MSP become a RISE partner, they have great skills on managed services and will certainly fill some of the RACI Gaps in RISE . Long story short the picture is evolving and so is RISE with SAP
no direct comment other than your lead-in is fantastic. Could also make a parallel with IT Support and 'Stan' but that gets pretty dark.
We have clients using RISE with SAP in PCE/PMC models. :-)
Took a long established ECC customer already on AwS on to RISE S/4 Greenfield SI was poor hadnt done an S/4 Rise and SAP were slow and sluggish with the acouny lead showing little interest, subsequant IaaS bau support has been problematic. SAP had to be managed all of the way
Enterprise Applications Lead and IT Project Manager at Egyptian Refining Company (ERC)
1moEarly this year we had a comparison whether to continue with a MSP or move to RISE and ended up continuing with MSP. Each had its pros and cons but RISE had quite some grey areas and had very high costs on some services included as part of MSP. We sensed the immaturity of the model and especially that we are experiencing delays and inadequate support levels from SAP on normal tickets. There are other customers who seem to be happy though as met with them in an event before we made the decision.