Credits: Lean Enterprise Institute Lean Thinking and Practice is a five-step thought process that guides managers through a lean transformation. Here's an example of how these steps can be implemented: 1. The coffee shop identifies that the value for its customers is a quick, high-quality cup of coffee made to order. 2. The coffee shop maps out its value stream: Customer order → Making the coffee → Serving the coffee → Cleaning the station. They realize that the waiting time between the customer’s order and receiving the coffee is long due to multiple unnecessary steps. 3. To improve flow, the shop arranges the counter so that each step happens consecutively. The espresso machine is positioned in a way that allows baristas to easily brew coffee and prepare drinks quickly, minimizing downtime between steps. 4. As flow is introduced, let customers pull value from the next upstream activity. To prevent overstocking and waste, the coffee shop switches to a pull system where ingredients are restocked based on customer demand. 5. As value is specified, value streams are identified, wasted steps are removed, and flow and pull are introduced, repeat this process again and continue it until a state of perfection is reached in which perfect value is created with no waste.
So flow is all about work centre layout is it? Had never understood how flow could be achieved before pull but that clarifies it. Is that right?
Great fundamentals that are often overlooked.
Toyota Production System. Toyota History. Toyota Way.
Great advice
Toyota Alum. Author of "The Toyota Template". True Lean Consultant at The Toyota Template
3dToyota Production System Learning Hub. It would be great if folks would stop associating theories with Toyota that aren’t true. Value Stream Mapping doesn’t exist at Toyota.