📢 !! Great Opportunity for #L2_L3_SupportEngineers out there !! #Immediate_Joiners for #Kolkata and #Noida location. Title - L2 - L3 Support Engineer 📍Location - Kolkata (New Town) and Noida (Sec-62) 📑 Experience - 1 to 2 years of relevant experience ⏰️ Shift-timings - Rotational shift RESPONSIBILITIES : *Ensure an end-to-end client experience that is highly responsive and professional. *Lead and mentor junior support analysts and hands-on support in day-to-day operations. *Perform and oversee daily system checks, continuous monitoring, and regional handover. *Utilize monitoring tools to ensure system health and performance. Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes. *Maintain and improve technical support documentation for knowledge sharing and training. *Participate in UAT and partner with delivery team for application releases into production. *Ensure essential procedures are followed and help to evolve high operating standards. *Automate manual and repetitive tasks to increase operational efficiency. *Produce and automate high-quality MI reports and service level reporting for clients. *Drive continuous improvement initiatives to enhance support processes and client satisfaction. *As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring. REQUIREMENTS: * Extensive experience in technical support especially on .NET / Azure application microservices. * Proven leadership experience, with the ability to mentor and develop team members. * Proficiency in microservices architecture and design patterns. * Provide evaluative judgment based on analysis of factual information in complicated situations. * Knowledge and experience of programming languages like C#, Python * Familiarity with CLI tools specifically VSCode and API tools like Postman. * Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes). * Experience with Azure services and Azure SQL Database. * Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot. * Self-starter that leads by example with a can-do attitude. * Excellent interpersonal skills, strong communication skills, * Strong desire to learn new skills & knowledge (business and technical) and build on existing skills. * Obsessive documentation practices, collaborative work style, and strong attention to detail. * Ability to work under high-pressure, prioritize, and handle multiple service request tasks. * Apply a logical approach to diagnosing problems and proposing solutions. * Ability to conduct data analysis and build scripts to assist support. Kindly share your resume at trishita.mistry@empaxis.com #L2 #L3 #jobseekers #Linkedconnections #applicationsupportengineer #Applicationsupport #C #Python #Azure #Postman #APItools #Kubernetes #Kolkatajobs #Noidajobs #SoftwareSupportEngineer #Grafana #Docker
Interested #immediatejoiner
Immediate Joiner || Technical Knowledge: Networking, operating systems (Windows, Linux), database management, software/hardware diagnostics. - Tools: JIRA, Airflow, ServiceNow, ITIL. .
2moI'm interested