Trisk’s Post

A FTSE 100 wealth advisory firm had a major problem. Their client onboarding took 60 days. That's slow, inefficient, and costly. At Elixirr, we tackled this head-on. We analysed their process, identified bottlenecks, and rebuilt it from scratch. ➔  We dove deep into their 60-day onboarding nightmare, identifying every bottleneck and inefficiency. ➔  We created detailed profiles of their typical clients, understanding their needs and pain points. ➔  We mapped out a streamlined, digital-first onboarding process. ➔  This allows clients to input their financial info and goals before meeting an advisor. ➔  The new system pulls in data from various sources, creating a comprehensive client profile. ➔  We ran over 50 user tests with real prospects to refine the system. ➔  We showed them how to use the new tools to prep for client meetings effectively. The result? Onboarding time dropped from 60 days to under 5. Advisors now spend less time on paperwork and more time building relationships and managing portfolios. Our solution gives advisors a complete client profile before the first meeting, which means more time for meaningful conversations and portfolio management. The impact is significant: Faster onboarding = more clients processed Less paperwork = more time for high-value tasks Better client insights = improved service quality Is your firm keeping pace with these changes? If not, it might be time to reassess your onboarding strategy. DM me, and let's chat about a solution!

🚀 Corporate onboarding alert🚀 Do you want to achieve up to 21% efficiency savings in Year 1 and up to 57% cost reduction when factoring in commercial efficiencies? In the final part of our series with Chartis Research, we explore how a CDI-centric approach can revolutionize #corporateonboarding by streamlining processes, reducing costs, and transforming client experiences. Get insights on: 📉 Efficiency gains from automated processes 💼 Improved client experience 💰 Long-term ROI with CDI Take the first step toward smarter, more profitable onboarding. Access the final report and use our #ROI calculator to start building your business case today! https://hubs.li/Q02XHnzd0 #CDI #CorporateOnboarding #ROI #BankingInnovation #ClientExperience #KYC #DigitalTransformation

Digital onboarding can reduce account opening time by up to 70% while strengthening compliance and improving client satisfaction. Here's what you need to know. Wealth management firms are embracing digital transformation. Yet many still rely on outdated, manual onboarding processes that frustrate clients and limit growth. Traditional onboarding creates common problems: - Multiple rounds of paperwork - Repetitive data entry - Slow verification processes - Compliance risks Digital solutions solve these issues by offering: Speed: Complete account openings in minutes, not days Accuracy: Remove manual errors and duplicate entries Security: Better fraud detection and identity verification Compliance: Automated regulatory checks and documentation The numbers tell the story: firms using digital onboarding see up to 40% higher client retention rates in their first year. When evaluating digital onboarding tools, focus on: - Mobile-first design - Multiple communication channels - Smooth integration with your current systems - Strong security features - Reliable support and training Modern clients want simple, digital experiences – and they'll switch providers to get them. Ready to improve your client onboarding? See how OnBord can help you build a faster, more secure, and client-friendly process. #AdvisorTransitions #ClientOnboarding Nick Bernardo, CFP® Grier Rubeling Jake Mingione John Bernardo Marc R. Butler

Are onboarding nightmares haunting your client relationships? Our new guide, "5 Client Onboarding Nightmares and How to Avoid Them," shows you how to keep onboarding on track with clear steps, automation, and proactive communication. In this resource, you'll find more details on how to avoid: ✔️The Overwhelming Welcome: Prevent overloading clients from day one by using phased onboarding and automation to deliver information at the right pace. ✔️The Great Handoff Fumble: Stop crucial details from falling through the cracks with structured handoff protocols and team alignment. ✔️The Change Management Conundrum: Drive engagement by preparing clients for new workflows with clear expectations, training, and support. ✔️The Data Disaster: Streamline data collection and migration with thorough planning, audits, and automated tools to ensure accuracy. ✔️The Silent Treatment: Maintain strong client relationships post-onboarding with consistent follow-ups, automated check-ins, and proactive updates. Help your clients reach success faster by starting their journey the right way. Grab the guide today and say goodbye to onboarding headaches! https://hubs.li/Q02XHM390 #ClientOnboarding #ClientSuccess #ClientRelationships

Jumping between tools for client management? It's time for a change! Setuply offers a cohesive platform designed to streamline your processes and elevate #ClientExperiences. Discover the future of effective #ClientManagement: https://hubs.li/Q02rx9vV0

Every firm says they have great service. If you can’t explain how you hire for a client service mindset, the standards you have in place that ensure satisfaction, and how you reward it, put process around the promise. Maior’s article, "Scaled Up and Slowed Down: Finding Your Fast Track Again," walks through strategies for growing firms, one of which is operationalizing client satisfaction to keep a high-touch feel. The Crux: Growth doesn’t have to mean losing the personal touch that sets your firm apart; use it to operationalize satisfaction and drive excellence. How to Do It: - Empower Frontline Employees: Give your client-facing teams specific authority to make decisions that enhance the client experience. For example, your firm could allow originators to offer a suite of pre-determined and flexible payment terms when clients face financial challenges. - Host Personalized Events: Create opportunities for deeper connections through exclusive events. For example, for a law firm with a strong securities practice, we hosted a workshop where financial services in-house teams got more than updates – they role-played difficult scenarios and got to know their peers (giving the firm insight into their issues at the same time). - Personalize the Onboarding Process: The post-sale experience is just as important as the sale itself. Develop a kickoff meeting protocol (scope, budget, communication preferences, etc.), so new clients feel their needs are addressed from the start. - Create Real Expectations for Client Relationship Management: Establish clear standards for those responsible for managing client relationships (from partners to account managers) to ensure consistent attention and support. For other tips on keeping your firm agile and in-touch with client needs as you grow, check out the full article here: https://lnkd.in/e8JWqbmY

Another day, another client onboarding project delivered If you see the value in unlocking this bottleneck in your business so you can bring on more new clients, let's have a conversation. If you Don't see the value in this, here are some advantages of automating your client onboarding according to Chat GPT: 😀 Efficiency: Automation streamlines repetitive tasks, reducing the time and effort required for client onboarding. This efficiency allows businesses to handle more clients with the same resources. 😀 Consistency: Automated processes ensure that each client goes through the same onboarding steps, leading to a consistent experience. This consistency helps build trust and credibility with clients. 😀 Reduced Errors: Human errors are inevitable in manual processes, but automation minimizes these errors by following predefined rules and workflows. This reduces the risk of mistakes that could lead to delays or misunderstandings with clients. 😀 Faster Turnaround: Automated onboarding processes can be completed much faster than manual processes, allowing clients to start using products or services sooner. This can lead to higher satisfaction levels and increased retention rates. 😀 Scalability: As your business grows, manual onboarding processes can become increasingly burdensome. Automation allows you to scale your onboarding operations efficiently without requiring significant additional resources. 😀 Data Accuracy: Automated systems can validate and verify client information in real-time, ensuring that accurate data is captured during the onboarding process. This improves the quality of your client database and reduces the need for manual data cleanup. 😀 Improved Compliance: Automated onboarding systems can integrate compliance checks and documentation, ensuring that all necessary regulatory requirements are met. This reduces the risk of non-compliance and potential penalties. 😀 Enhanced Client Experience: By streamlining the onboarding process, automation provides a smoother and more convenient experience for clients. This can lead to higher satisfaction levels and increased referrals. #automation #Clients #onboarding #fulfillment #clientsatisfaction #efficiency #technology

A well designed onboarding programme boosts client confidence, increases retention and streamlines communication. Without it, you risk misalignment, high client churn rates and valuable commercial opportunities may go unnoticed. Here are 5 essential steps for onboarding clients successfully. https://smpl.is/9w5j3 #onboarding #clientmanagement #clientrelationships

The 3 SIMPLE automations that every business needs. With what we learnt from our past experiences 1. Client Onboarding 2. Streamlined Notifications 3. Client Communication & Feedback Okay but why? → Client Onboarding: First impressions are not just lasting; they're everything. Automating your onboarding process ensures every new client experiences a seamless, welcoming introduction to your services. It's not just about efficiency; it's about creating a memorable start that builds trust and loyalty from day one. → Streamlined Notifications: In the age of information overload, cutting through the noise is crucial. Streamlined notifications ensure the right information reaches the right people at the right time, without overwhelming your team or your clients. It’s about precision and relevance, keeping everyone informed and engaged, without the clutter. → Client Communication & Feedback: The lifeline of any business is its ability to listen and adapt. Automating this process means establishing a consistent, open channel for feedback, enabling real-time adjustments and fostering a culture of continuous improvement. It's not just about hearing what your clients say; it's about showing them you're actively listening and evolving. Why does this matter? Because in a world where everyone is busy, simplicity isn’t just a luxury; it’s a necessity. These automations aren’t just about saving time; They’re about enhancing the quality of every interaction with your business. They streamline the mundane to allow focus on the extraordinary, Turning operations from a challenge into a competitive advantage. In essence, these aren't just automations; they're transformations. They’re the difference between a business that operates and one that thrives. If you're not leveraging these automations, you're not just leaving money on the table; You're leaving client satisfaction, team morale, and your own sanity there too. Let’s not complicate success. Simplify to amplify.

Onboarding Clients without setting proper expectations This is one of the major problems I am currently facing. Two of my clients are undermining the work we are doing By claiming the results they received are insufficient. Now, if you ask me whether I set expectations upfront, I'll say yes, I did. But this still happens, and it will continue unless we take a stand and explain to them what the graph is going to look like. Trust me, it is hard to hear your clients say these results aren't good enough. The fact is, you're the expert here it's your duty to communicate and correct the expectations without letting it get on your nerves. ^^ p.s how do you solve this issue?