Trust In Media Cooperative’s Post

It is telling that in a saturated information environment, satisfaction has gravitated away from accuracy in favor of what is more consumable. Could this be a result of trusting our own discernment, or is it information overload? A great share from our founder Ellen McCarthy! #TrustInMedia #TIMCoop #InformationQuality #InfoQuality #Media #MediaRelations #InQ

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CEO, Board Member, Advisor, Senior Fellow

This really interesting study examines how well ChatGPT performs in education, focusing on how satisfied users are with the information it provides and its overall quality. It surveyed 508 people and identified seven key factors (or what Trust In Media Cooperative refers to as standards for quality information) affecting satisfaction: how complete, precise, timely, convenient, and well-formatted the information is, along with its accuracy and reliability. Surprisingly, users cared more about the completeness, precision, and format of the information than its accuracy or reliability. This shows a shift in what people value from AI tools used to navigate the information ecosystem, prioritizing ease of use and quick responses over traditional concerns about correctness. The study highlights the need to carefully integrate ChatGPT into education, using its strengths while addressing issues like misinformation and ensuring ethical use! Michelle Ciulla Lipkin Julia Mossbridge, PhD Carmen Medina Ashley Kaufman Randy B Jake Shapiro David Bray, PhD Tiffany Saade Rachel Greenspan Samantha Dunlap Zack Baddorf

Assessing ChatGPT’s Information Quality Through the Lens of User Information Satisfaction and Information Quality Theory in Higher Education: A Theoretical Framework

Assessing ChatGPT’s Information Quality Through the Lens of User Information Satisfaction and Information Quality Theory in Higher Education: A Theoretical Framework

onlinelibrary.wiley.com

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