Trust Retail’s Post

Staff wellbeing might be the most underrated conversion strategy in retail right now. When your staff feels good, they perform better, which increases the likelihood of company success. It’s just that simple! Company cultures in retail with a focus on wellbeing has 16% lower turnover rate. Engaged employees have fewer sick days and higher customer ratings. A wellbeing team is more productive and contributes more to overall company success. Maze provides your frontline store staff with a tool that gives them positive reinforcement every day from their customers, colleagues, managers and different departments, solidifying high work satisfaction and happiness 🙏 How are you contributing to staff wellbeing in your store teams? #retail #phyiscalstores #customerfeedback #employeengagement

It's logical that pay and work-life balance would be the two most important drivers for employees loyalty to the business they work for. The third highest driver? 41% say easy-to-use technology. Further #research showed that 40% of retail workers felt that their employer doesn’t invest in their technology needs. To summarise; this is important to employee retention - and an area that many feel is neglected. Grab the free report to gain more insights about #retail store associates’ tech attitudes, as well as their needs and motivations  👉 https://lnkd.in/dg9zhZ8v

📍 "Location, location, location" – it's always been the mantra of retail. But in today’s experience-driven market, it’s about something more: "PEOPLE, PEOPLE, PEOPLE." As we open our new point of sale, we know a unique experience starts with our team. PwC studies show that 96% of customers are likely to leave a store if they encounter unhelpful staff. Conversely, according to Gallup, companies that INVEST in EMPLOYEE ENGAGEMENT see a 20% INCREASE in SALES. This connection is clear: empowered, knowledgeable employees create the experiences that customers remember. A well-trained, motivated team is the REAL difference-maker. When employees are engaged and supported, they’re able to identify and fulfill each customer’s unique needs. So while location matters, INVESTING in your PEOPLE MATTERS MORE. They are the ones who transform transactions into relationships and keep customers coming back. 🌟 When we prioritize our people, they are empowered to prioritize our customers. By fostering a culture of care and investment in our teams, we create an environment where exceptional service naturally follows. THIS is how we build loyalty, one interaction at a time. 🛍️ #RetailLeadership #CustomerExperience #EmployeeEngagement #PeopleFirst #ServiceExcellence #CustomerJourney #RetailTransformation #InvestInYourTeam

Which KPIs do you use to measure business success? We have KPIs for everything from Customer Satisfaction, Operational Efficiency, Market Share, and Employee Engagement to Innovation... what about life? Numbers can tell us something, our fitness scores, bank balances, likes on social media. Yet, the true markers of a fulfilling life can’t be measured. Meaning, Peace/Happiness and Connection.. these are the KPIs that matter most. Maybe it’s time to focus on the things that bring us peace and joy, and let the numbers take care of themselves. #LifeMetrics #Reflection #Connection #MeaningfulLife #Happiness

All 3 Workplace Factors: ⬆️ 1.6-point increase 💪 We asked consumers what issues were the most important for corporations to address in helping to better society, and across the globe, workplace-related issues were top of mind. Consumers believe that providing a fair living wage and caring for employees are not just workplace issues. Acting on these concerns will have an overarching positive influence on society. Workplace as a Driver saw the highest change year-over-year with a ⬆️1.7-point increase and a consistent ⬆️ 1.6-point increase across all its Factors. For continual growth in these areas, Harry Foster, SVP of Advisory (EMEA) at RepTrak, recommends two things: “First, companies need to be innovative in how they tackle major challenges. Second, they need to communicate the initiative they are deploying to tackle those challenges.” This year’s Driver Scores demonstrate that businesses want to be who stakeholders need — and they’ll need to keep up this momentum for long-term success. 📈 

We recently surveyed top global organisations to uncover how they're supporting retail workers. Our Retail Resilience Report 2024 offers insights into their strategies, plus explores what more can be done to enhance worker wellbeing. Discover the key findings and actionable insights… 👉 Download the full report here: https://lnkd.in/eMeKgCtG   #RetailResilience #WellbeingInRetail #WorkplaceWellbeing #OakwoodTraining

In my 4 week series, Adapting to the Changing Workplace, one of the topics I talked about was the "Employee Shift". During this holiday season, as I see empty registers I am questioning if retailers and corporations have missed the shift and what are they planning, if anything, to do about it. Here's a clip to consider...

As the year-end rush intensifies, retail teams often feel the strain of long hours, tight schedules, and the pressure to meet customer expectations. But Lemmy—our HR Officer—is here to help you power through the fatigue. Here are a few tips to conquer year-end fatigue! #OptionsBotswana #OptionsUrOptions #EmployeeEngagement #TeamWellBeing #RetailManagement #WorkplaceWellness #HolidayRush #RetailHR #TeamSupport #ProductivityBoost 

🌟 **Elevate Your Retail Performance by Enhancing Employee Experience!** 🌟 In today’s competitive retail landscape, prioritising employee experience is no longer just a nice-to-have—it's essential for driving performance and profitability. Here’s how investing in your team can lead to remarkable outcomes: 🤝 **Boost Engagement and Retention** Employees who feel valued and supported are more engaged and less likely to leave. A positive work environment fosters loyalty, leading to lower turnover rates and substantial savings on recruitment and training costs. 📈 **Enhance Customer Service** Happy employees translate to happy customers! When staff feel empowered and motivated, they provide exceptional service that not only enhances the shopping experience but also drives repeat business and customer loyalty. 💡 **Foster Innovation and Productivity** Creating an atmosphere where employees feel safe to share ideas encourages innovation. This not only streamlines operations but also allows retailers to adapt quickly to market changes, ultimately improving overall performance. Are you ready to transform your retail environment for the better? Let’s chat about how RMS can help you elevate your employee experience. 📞 Contact us today for a personalised demonstration! #RetailExcellence #EmployeeExperience #CustomerService #RetailInnovation #BusinessGrowth

🌟 **Elevate Your Retail Performance by Enhancing Employee Experience!** 🌟 In today’s competitive retail landscape, prioritising employee experience is no longer just a nice-to-have—it's essential for driving performance and profitability. Here’s how investing in your team can lead to remarkable outcomes: 🤝 **Boost Engagement and Retention** Employees who feel valued and supported are more engaged and less likely to leave. A positive work environment fosters loyalty, leading to lower turnover rates and substantial savings on recruitment and training costs. 📈 **Enhance Customer Service** Happy employees translate to happy customers! When staff feel empowered and motivated, they provide exceptional service that not only enhances the shopping experience but also drives repeat business and customer loyalty. 💡 **Foster Innovation and Productivity** Creating an atmosphere where employees feel safe to share ideas encourages innovation. This not only streamlines operations but also allows retailers to adapt quickly to market changes, ultimately improving overall performance. Are you ready to transform your retail environment for the better? Let’s chat about how RMS can help you elevate your employee experience. 📞 Contact us today for a personalised demonstration! #RetailExcellence #EmployeeExperience #CustomerService #RetailInnovation #BusinessGrowth