Every great customer experience starts with a simple hello. Whether it is via a call, email or text message. Contact centers are the frontline of how your customers get to know about your business and its product or services — and tell me: who’s better to communicate with your customers than us? The Faculty of Commerce is ready to handle all your customer related queries with the level of support and professionalism you require #CX #CustomerExperience #ContactCenter
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Does your business make it completely effortless for customers to get support with your product or service when they really need it? If not, why not? One of the keys to a great customer experience is your business' ability to fix things when they go wrong, so you need to make sure that your contact center agents can easily access all the information they need. https://lnkd.in/gABWSgNf #cx #customerexperience #contactcenter
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#Didyouknow that 80% of consumers feel more emotionally connected to a brand when customer service solves their problem? Talk to us to see how our outsourced customer service solutions help you build emotional connect with your customers by solving their issues quickly. https://hubs.ly/Q02DSqzK0 #DYK #customersupport #customerexperience #CX #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch
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In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive. Words that we use can help drive the positive experience. Here are three ideas: https://lnkd.in/gjRhDzX2 #customerservice #customerexperience #customercommunication #CX #ShepHyken
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Mastering customer service is the key to business success! 💼 Check out these top tips to elevate your customer service experiences. Ready to implement these strategies? Let's discuss taking your customer service to the next level!! Please message me to schedule your free consultation! 👑#MKE #CustomerServiceExcellence #BusinessSuccess #CX #SmallBusiness #BusinessTips
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Ever been stuck in a loop, explaining your issue to one customer service representative after another? It's beyond frustrating and that's the kind of thing that sends customers packing. So how can contact centres build that effortless experience to keep customers coming back for more? Find out more: https://hubs.li/Q02vP0tL0 David Machar #BrandLoyalty #CX #ContactCentreSourcing
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Moments of truth in customer service: Do I buy this or not? Should I escalate this issue? Should I share my experience? These are the questions your customers are asking. How should your customer service agent answer? Hop on a call with our customer experience experts to learn more! #customerservice #momenthoftruth #selfservice #phonesupport #customerfeedback #cx
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Growing a business and providing excellent #customerservice requires support and bandwidth to manage customer communications. But it’s hard to drive business success while keeping up with staffing. Your customer experience should be what sets you apart from the competition. Not what drags you down. #customerexperience #CX #customersatisfaction #CSAT #contactcenter
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Customer feedback is so important—it doesn’t just help us improve, it also gives our team a real boost. What’s the best feedback your team has received lately? Drop it in the comments and let’s start the weekend on a positive note! #HappyOrNot #CX #customerfeedback #customerexperience
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Customer Service is DEAD. Long Live Customer Experience (CX). Ever wondered why your company doesn't make great sales, grow revenue, retain customers, or create satisfied or loyal customers? "Customers don't care how much you know. They want to know how much you CARE" #customerexperience #CX #leadership #hospitality #municipalimpossible #revenue #customerretention #customerloyalty #partnerships #trust #caring #kindness #empathy #publicconfidence #exceptionalcustomerexperience
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Customer service has evolved beyond just answering queries and resolving issues. It's about creating meaningful interactions that build lasting relationships. What's that one small action you always take that makes a big difference in customer interaction? 💡 What customer service tip or insight has worked best for you? Let's share and learn together! 👇 Check the comments to see mine #CustomerService #CustomerExperience #CX #CustomerSupport #lornavillia Lorna Villia
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