Turkish Airlines’ Post

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Jesus G.

Industrieller Wartungstechniker

2mo

Alibaba y los cuarenta ladrones = turkish Airlines Realizamos un viaje de Tenerife a istambul, conexión en Madrid con turkish Airlines, se puede decir que un viaje bueno. Lo malo llegó cuando llegamos a Istambul, esperando las maletas y no aparecen, fuimos a la oficina de turkish Airlines a poner la reclamación, días de estancia en Istambul fueron 10. Llamamos todas las mañanas para saber dónde estaban las dos maletas, la de mi mujer la entregaron a los tres días, la mia fue una historia asombrosa, un día decían que la están buscando, otro dia que ya estaba en camino, al otro que aún no la habían localizado, al otro que estaba en Madrid, al otro que aún no estaba localizada, al otro que estaba en camino, así estuve ocho días. En ese tiempo tuvimos que comprar elementos de aseo personal y algo de ropa, nos comunicamos todo el tiempo con la oficina de turkish Airlines para saber cómo podían recompersarnos por estos gastos, al día de hoy aún estamos a la espera, todo esto está por escrito en la página web de la compañía de turkish Airlines, además de tener las grabaciones de las comunicaciones. Otra de las cosas que más me extrañaba nos solicitaban una lista de lo que estaba dentro de la maleta y la combinación de la maleta.

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Harald Grethe

Agricultural Economist, Professor of International Agricultural Trade and Development at Humboldt-Universität zu Berlin and Director at the thinktank Agora Agriculture

3mo

Dear TK staff, I always appreciated traveling with you. But I am seriously surprised about your worsening services. You obviously lost my luggage (for a direct connection, checked in at Istanbul hours before departure) since more than a month now. And still there is no information from Turkish Airlines, no personal contact, no message on how you think to handle this. Just "we are sorry" automatic replies. Seems that Turkish Airlines neither feels sorry, nor responsible? Other customers having the same experience? Or do I just have "bad luck"?

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Celestina Chidimma Uche

Medical Officer at Nigerdock

3mo

Dear @Ahmet Olmustur, Turkish Airlines TK HelpDesk I hope this message finds you well. I have exhausted every possible means to resolve this issue, including an attempt to email you and message you on Linkedin, hence this post. I am writing to seek your intervention in a matter concerning additional expenses I incurred due to a significant flight schedule change that affected my travel from London to Lagos via Istanbul on June 28, 2024. Despite the assurance received at Heathrow Airport from Turkish Airlines staff that accommodations had been arranged for me in Istanbul due to the delay of flight TK1988, upon arrival, I found that no such arrangements were possible without a visa to access the airline's designated accommodations in central Turkey. As a result, I was compelled to secure overnight lodging and meals within the airport, incurring costs totaling EUR 354.70 out of pocket. I have previously corresponded with the customer service team and was offered a partial reimbursement of TRY 2066.00, which equates to approximately EUR 58.36 (63 USD), as stated by the customer service contact person. This amount does not cover the expenses I faced, which were directly due to the lack of the promised support.. Cont. in comments

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