United Overseas Insurance Limited’s Post

Every interaction with a customer shapes their decision to return. Consistently deliver excellence to ensure they keep coming back. Your commitment to quality service makes all the difference. #CustomerService #CustomerLoyalty #BusinessSuccess #Excellence #ClientExperience

Every interaction with a customer shapes their decision to return. Consistently deliver excellence to ensure they keep coming back. Your commitment to quality service makes all the difference. #CustomerService #CustomerLoyalty #BusinessSuccess #Excellence #ClientExperience

The customer is always right! The short answer is no, but it’s important to remember that customer satisfaction is your ultimate goal. The phrase ‘the customer is always right’ shouldn’t imply that the customer is never wrong. Instead, your business should use this philosophy to ensure that the customer — and their needs — are always your first priority.

Great article by industry expert Shep Hyken: In customer service, the journey is what truly shapes the customer’s perceptions. Businesses should strive to create a seamless, easy, and enjoyable experience at every touchpoint, just like a good magician’s show delights the audience from start to finish. By prioritizing the journey, companies can ensure that the resolution not only meets the expectations but also enhances the overall experience, encouraging repeat business and fostering trust and confidence, which leads to repeat business. Remember, it’s the memorable journey that will get your customers to say, “I’ll be back!” https://lnkd.in/gAMjNNVk

Expectations can be made up of multiple factors such as the reasons below. ✅ These factors can cause a customer to have a certain set of expectations when dealing with companies that you as a customer service team need to identify and meet to ensure the customer is satisfied and achieve that 5 Star experience ⭐️⭐️⭐️⭐️⭐️

5 Stars from Harry ⭐️ Customer reviews are crucial for businesses as they build trust and credibility, influencing potential buyers' decisions. Positive reviews can boost reputation and sales, while addressing negative ones shows commitment to customer satisfaction. We can automate this entire process for you. Let's work 🔥

Great article by industry expert Shep Hyken: In customer service, the journey is what truly shapes the customer’s perceptions. Businesses should strive to create a seamless, easy, and enjoyable experience at every touchpoint, just like a good magician’s show delights the audience from start to finish. By prioritizing the journey, companies can ensure that the resolution not only meets the expectations but also enhances the overall experience, encouraging repeat business and fostering trust and confidence, which leads to repeat business. Remember, it’s the memorable journey that will get your customers to say, “I’ll be back!” https://lnkd.in/gAMjNNVk

Great article by industry expert Shep Hyken: In customer service, the journey is what truly shapes the customer’s perceptions. Businesses should strive to create a seamless, easy, and enjoyable experience at every touchpoint, just like a good magician’s show delights the audience from start to finish. By prioritizing the journey, companies can ensure that the resolution not only meets the expectations but also enhances the overall experience, encouraging repeat business and fostering trust and confidence, which leads to repeat business. Remember, it’s the memorable journey that will get your customers to say, “I’ll be back!” https://lnkd.in/gAMjNNVk

Great article by industry expert Shep Hyken: In customer service, the journey is what truly shapes the customer’s perceptions. Businesses should strive to create a seamless, easy, and enjoyable experience at every touchpoint, just like a good magician’s show delights the audience from start to finish. By prioritizing the journey, companies can ensure that the resolution not only meets the expectations but also enhances the overall experience, encouraging repeat business and fostering trust and confidence, which leads to repeat business. Remember, it’s the memorable journey that will get your customers to say, “I’ll be back!” https://lnkd.in/gAMjNNVk

Great article by industry expert Shep Hyken: In customer service, the journey is what truly shapes the customer’s perceptions. Businesses should strive to create a seamless, easy, and enjoyable experience at every touchpoint, just like a good magician’s show delights the audience from start to finish. By prioritizing the journey, companies can ensure that the resolution not only meets the expectations but also enhances the overall experience, encouraging repeat business and fostering trust and confidence, which leads to repeat business. Remember, it’s the memorable journey that will get your customers to say, “I’ll be back!” https://lnkd.in/gAMjNNVk