Nash’s Post

For our annual report on Technomic, Inc.'s Top 500 largest restaurant chains, I looked at which of the big chains are the most "high-tech," as measured by things like mobile ordering, loyalty programs, digital payments and kiosks. What I found was that pretty much all of the big brands (1-50) have most of the same stuff now. As far as the consumer experience goes, there's not a whole lot of difference between early adopters like Starbucks and latecomers like, say, Cracker Barrel. The one glaring exception was In-N-Out Burger, which has almost no digital footprint to speak of (and is doing just fine without it). Now the question becomes, what will separate the next generation of high-tech brands from the rest? Read the story to find out. No paywall! Thank you to Meredith Sandland Liz Moskow Chris Heard for your insights. https://lnkd.in/gM_Yi3uc

Read our ItsaCheckmate's review of features, integration capabilities, streamlines restaurant operations, and impact on online ordering. To know more: https://lnkd.in/d6a_pBwX #posmotto #unitedstates #POS #smallbusiness #business #businessowner #smallbusinessowner #pointofsale #possystem #possoftware #inventorymanagement #inventory #restaurantbusiness #retailbusiness #restaurantpos #restaurantspos #itsacheckmate #itsacheckmatepos 

With margins slim for restaurant owners, using technology to reduce waste, improve efficiency, and enhance customer experience can be essential for keeping the doors open. Using Clover, success is always on the menu. 🍳🤑 While small businesses have outperformed the rest of the economy since 2020, restaurant spending has taken a slight dip lately, down 3.1% from March to April. Foot traffic didn't significantly change, so it's a sign that consumers are choosing less-expensive items or lower-cost spots to eat. With Clover solutions from Fiserv, users can browse menus, customize items, order, and pay without having to wait in line. It also reduces likelihood of order errors and frees up staff to improve the customer experience. “Not only is the customer experience improved; there’s increased revenues, too,” said Mark Hennin, Head of Clover Growth at Fiserv. “On average, what we see is that a customer, through a self-service device, will spend between 10% to 30% more because of cross-sell and up-sell opportunities."

PAR Technology and Grubhub have expanded their partnership by integrating Menu Link, a move that promises to streamline and enhance restaurant operations. The collaboration aims to provide a seamless experience for both restaurant owners and customers by combining PAR's technology expertise with Grubhub's extensive food delivery network. With Menu Link integration, restaurants can efficiently manage online orders, menus, and inventory, fostering operational efficiency. This expanded partnership reflects the ongoing efforts within the industry to leverage technology for the benefit of the restaurant ecosystem. https://lnkd.in/gQRVFGzM #PARTechnology #Grubhub #MenuLinkIntegration #RestaurantTechnology #FoodDelivery #TechPartnership #RestaurantOperations #DigitalIntegration #OperationalEfficiency #FoodTech #UnderstandingEnterpriseTech #EnterpriseTechnologyNow #EnterpriseTechnologyToday

Interesting read. I see similarities in the Autonomous Mobile Robot space. People are quick to jump to the conclusion that the technology will kill jobs. When in reality the result is added efficiency and reallocation of labor to increase sales, improve customer service, and spend more time doing an engaging and complex job instead of a repetitive and monotonous job.

From the moment they hit “Order Now” to the moment they open your bag, today’s online ordering dining customer expects a complete and friction-free digital dining experience.   Why? Because some things should just be easy.   So...How are you making things easy for your digital dining guests?    “As frictionless digital interactions become table stakes, execution and value become the differentiators. Restaurant executives who invest in the right technology to make delivery seamless and optimize the value of each order will undoubtedly be best situated to win in the years ahead.” - “Delivering the Digital Restaurant: Are third-party marketplace orders more profitable than direct ordering?” - Carl Orsbourn, Meredith Sandland | Jul 19, 2024: 👇 Check out their great article

OneHubPOS's recent feature in New York Weekly's article discussing the evolving needs of NYC's dynamic restaurant scene, spotlights how we are helping restaurants stay ahead of the curve. Our intuitive point-of-sale system simplifies POS transactions, inventory to delivery management, and streamlines customer interactions, while recording real-time data insights – giving restaurants the tools to enhance efficiency and customer experience. Read the full article to learn more about how OneHubPOS making a difference for NYC's restaurants: https://lnkd.in/gPN45h7R Satheesh Kanchi | OneHubPOS #NYWeekly #NYC #restaurants #technology #innovation #smallbusiness

This is insanely interesting.

Self-service kiosks are a game-changer for QSRs, as they enable automatic, consistent upselling. According to Kiosk Marketplace, implementing kiosks can increase revenues by 12%-22%. 💸 AND it's no secret that we tend to order more when we don't order directly from a staff member. 🍔🌮🍟 With labor shortages continuing to plague the restaurant industry, kiosks are a favorable solution. Many QSR brands are turning to SoundHound AI to add voice features to their kiosks for even easier ordering experiences. 🗣️ Want to learn more about this? Let's chat 💬