Vanguard Dealer Services’ Post

Want to boost customer satisfaction and dealership revenue? Extended Service Plans (ESPs) do both! By providing peace of mind and extra coverage, ESPs create loyalty and build trust while also enhancing your bottom line. Explore how your dealership can stand out and profit. 👉 https://lnkd.in/gUFTFAkn #CustomerRetention #DealershipSuccess #ServicePlans #BusinessGrowth #ClientTrust #AutomotiveIndustry #RevenueBoost #CustomerExperience

See Your Brand Through Your Customers Eyes Customer Experience Customer Service Contact Centers Customer Retention Customer Satisfaction

Customer satisfaction starts with the first phone call. Automotive is always competitive, so making sure you have an effective phone training in place is what separates dealerships. With 86% of consumers ready to leave trusted brands after just two bad experiences, investing in specialized phone training can transform that first interaction into a lasting relationship. Let’s turn inquiries into opportunities! #AutomotiveTraining #CustomerService #PhoneSkills #DealershipSuccess https://hubs.ly/Q02X-lYl0

🔧 Parts and Service: Two Departments, One Team 🤝 Unite your dealership’s parts and service departments for enhanced efficiency, profitability, and customer satisfaction. Discover strategies to foster teamwork, improve communication, and drive fixed ops success #FixedOps #PartsAndService #DealershipManagement #Teamwork

Customer service is a critical aspect of any business that involves interacting with customers to address their needs and concerns. It encompasses a wide range of activities and responsibilities aimed at ensuring customer satisfaction and loyalty. #customersuccess #customersupport

Recent surveys from our service departments have highlighted a crucial aspect of customer satisfaction: Timely Status Updates. Customers greatly appreciate being kept in the loop about their vehicles during service appointments. Here are three tips for service advisors to excel in providing these essential updates: 1. Set Regular Check-in Times: Establish a clear timeline for updates at the beginning of the service process. Whether it’s every few hours or at set milestones, keeping your client informed builds trust and reduces anxiety. 2. Leverage Technology: Use SMS or email alongside traditional phone calls to update customers. This can streamline the process and cater to different communication preferences. 3. Personalize the Update: Ensure that each update includes specific details about the progress of the vehicle’s service. Personal touches show the customer that their vehicle is receiving careful attention. EasyCare we have trainings to help your teams overcome this gap with the customer. For more information please reach out to me today. Let’s improve our practices together! What strategies have you found effective for keeping your clients updated? Share your thoughts and experiences below! 💡🔧 #CustomerServiceExcellence #AutoIndustry #ServiceAdvisor #EasyCarePartner #PerformanceMatters

I love this explanation from "Steve Jobs" on the importance of customer experience. Understanding your customer and designing solutions around them rather than trying to make your solution fit the customer...This is the key to delivering CX excellence and customer centric product development. #CXstrategy #CXvision #CXexcellence #CXvision #customerexperience #customerfirst #designthinking Apple

Customers take things personally... Customer Experience is at the center of everything you do, how you run your business, how your employees engage with customers and each other, and the value you deliver. You cannot afford to ignore it due to customers take it personally every time they touch your products, services, and your support. Customer Service Customer Support Customer Retention Customer Satisfaction

One of the best ways to improve your local SEO is by encouraging customer reviews. Positive reviews build trust with potential customers and boost your local SEO. Encourage satisfied customers to leave reviews on your GMB profile. Respond promptly to positive and negative reviews to show your commitment to customer satisfaction.

Successful businesses have long understood the formula: Listen attentively ( active listening, it’s about listening to understand not to respond), to customer needs and exceed them. By consistently delivering exceptional experiences, companies not only meet but surpass customer expectations, securing loyalty and staying ahead in the competitive landscape. Let‘s prioritize customer satisfaction and elevate our business to new heights! 🚀 #CustomerSatisfaction #BusinessSuccess #CustomerExperience