💡 Lessons from Arival Activate Edinburgh 2024 🎡 What makes or breaks success with a ticketing solution? 🤔 👀 In his Arival session, Martin H. emphasised an often-overlooked factor: the "human" side of ResTech decisions. Beyond technical features, things like customer support, company culture, and shared values play a key role in long-term success. This hit home for us - at Ventrata, we’re all about building relationships and creating a supportive environment for clients and our team. 👐🏻 That’s why we offer 24/7 live chat support (with an optional AI bot resolving 17% of interactions) and assign a dedicated Customer Success Manager to every client, regardless of size. 🙌🏻 Whether you’ve met us at Arival, seen us in action at other shows, or noticed how we work, you’ve likely felt the culture we bring to every interaction. ✌🏻🚀 Check out moments from this year’s Arrival, and let us know—do you think we’d click on a cultural level? Let’s find out! 👀🎥 #BestPartOfTravel #ResTech #ticketing #companyculture #customersuccess #companyvalues
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1moThanks for the mention Ventrata I'm so pleased this resonated with you and you have focused on this part of the decision making process. As you mentioned this is often overlooked or, I would go as far to say, not part of the consideration phase in nearly every operator or partner I work with. Great post!