VERITAS Design Group’s Post

Delivering Service Design Excellence? What is required: When a hotel provides the same facilities at a similar price with a competitor, Service Design is what makes you walk into one and not the other. Service Design is the practical model that allows you to increase your rates and on the same time achieve higher occupancy than your competition. It is a system of operations that enhances planning, organizing, communicating, and servicing to improve quality. That’s offering sustainable solutions and optimal experiences which improve the interaction between service provider and customer.    Delivering Service Design Excellence requires specific skills, tools, and actions: Step 1: Put in place the correct Critical Metrics  Step 2: Define your Quality Standards Step 3: Equip and Empower People to Embody your Standards Step 4: Measure Results Systematically   Step 5: Ensure Consistency and Follow up Find out more... How you can apply SHN Service Design Methodology & Tools to your Organization... Contact us get-in-touch@swisshospitalityneo.com https://lnkd.in/dXYZ8TsY Tel:+357 26 96 3000 #hotel #hospitality #service #revenue #quality #management #leadership #training #executive #investments #procedures #advisors #consulting #academy #development #efficiency #operations #standards #international

a great story about the power of leadership. Drop into my DMs and let's see how we can do the same for you. Belair Leadership

For those of us who have worked in the Hotel & Travel Industry, we understand the challenges that come with the job. However, we also know how rewarding it can be. One of the most rewarding aspects for me is connecting with great leaders in the industry and learning from them. Recently, my colleague Trevor Simpson had a conversation with Rockbridge CEO and co-founder, James Merkel that provided valuable perspective on just how challenging the Hospitality Industry can be. It's conversations like these that remind us we are part of an ever-changing industry that both impacts and is impacted by so many external influences. Yet somehow, leaders like Jim, continue to be great hosts and create amazing experiences for us at their hotels. What have been your most rewarding experiences in the Hotel & Travel Industry? Share your thoughts in the comments below. Let's continue to foster collaboration, knowledge sharing, and leadership in this amazing industry. #HotelIndustry #TravelIndustry #Leadership #Collaboration #KnowledgeSharing Rockbridge CEO Focuses on What His Team 'Can Control' Amid Tough Transaction Environment (costar.com)

I happened to listen to Naveen Manga's (CTO of Marriott) leadership advise few years back in a leadership development program. He is an inspirational leader with clarity on how to leverage technology to enable business. Today morning, I came across this interview, where he nicely summarized how he is transforming the hospitality industry with the power of technology and fostering culture of Innovation.  Few thoughts which resonated with me based on his interview. Most systems in the past were built with "built to last" mind set and a customer journey in mind. But the question is... a)     Do these systems have a last when technology is changing so fast?  and b)     How do we know that all our customers expect their journey to be the same? What if we give the power of choice to customers so that customers can carveout their own journey in a unique and personal way? Isn’t that more personal than walking them through an experience we design for them? & To do that we need the mind set of "built to change", which needs a strong digital core & Innovation DNA. I hope some of you find this interesting too.

Thank you LogicIQ for this beautiful write up! It's so important that we embrace this moment to view the entire picture and underscore the importance of each strategic step to move profit. You can get more of my thoughts on my website: https://lnkd.in/gz38zrXG #commercialalchemist

In the hotel industry, there’s been a significant shift. It’s a movement towards a unified commercial strategy, where these traditionally siloed departments come together under a single leader. This trend isn’t just about restructuring; it’s about rethinking how we approach the business of hospitality. In this blog, Heidi Cosio, shares her insights with Jason Emanis on the evolving landscape of commercial strategy.. Read it here: https://lnkd.in/dwRnD3TS

Very well researched and inspiring article by Beatrice Venturini on sustainability in the hospitality industry. The research study seeks to answer key questions: How can hotel leaders shift the way they think about PEB, from a standard responsibility to an extraordinary opportunity? How can hotels inspire their employees to see environmental efforts as not just tasks, but as significant, celebrated actions? Are hotels ready to push beyond traditional PEB and embrace more innovative solutions for the future? #hospitalityindustry #sustainability #research #hotelmanagement #transformationalleadership #leadership

91% of businesses are engaged in some form of digital initiative, and 87% of senior business leaders say digitalization is a priority. Yet, as we head into 2025, the hospitality industry continues to face challenges that holds them back from completely pursuing new tech. Whether it be the labor shortage or economic uncertainties, it can be hard to find the exact match a hotel needs to succeed. But digital transformations are only doomed to fail if they aren't personalized toward a specific business; this is where following trends can be of use. #DigitalTransformation #Hospitality #ChangeManagement #Leadership

A timely article with all the consolidation among hotel management companies we've seen over the last few years. In addition to size, evaluating the firm's ability to attract and retain quality property-level talent is a key consideration. The broader management company may have all the bells and whistles, but without the right General Manager and other key leaders in place, I've never seen a hotel fire on all cylinders. What defines the right leadership team often changes over time as the property changes hands, rebrands, renovates, etc. #hotelmanagement #lodging #assetmanagement #hospitality #leadership

This week we sat down with Bill and John's two co-founders and talked about their journey from day one to today. Vasilis Vasileiadis and John Velonias chatted about identifying a gap in the market, turning their vision into a reality and the challenges they had to overcome along the way. Read the full article ⬇ https://lnkd.in/dJge8Ria #BusinessJourney #PropertyManagement #HotelManagement #Leadership #billandjohn #bybillandjohn #property #luxuryvillas #luxuryrental #greece #luxuryaccomondation