Verizon Business’ Post

Are luxury retailers giving customers what they want? As part of our Future of Retail content series, retail analyst Natalie Berg discusses how retailers are finding innovative ways to engage with a new breed of connected consumers. “Everyone is recognising the power of technology to elevate the customer experience,” she says. With innovations like in-store smart mirrors, RFID-enabled fitting rooms and digital mannequins, today’s retailers are giving customers more immersive experiences than ever. But what’s next? Read the article to learn more. https://vzbiz.biz/3Ugv5k9 #LuxuryRetail #FutureOfRetail #Retail #Technology

#AD Latest work with Verizon Business! It was really great to contribute to the Future of Luxury Retail, an excellent series talking to leading experts breaking down the role innovative technology has had in shaping the retail world 🛍💳 We discuss: 🔹Technology’s impact on the consumer experience. 🔹What connectivity can make possible. 🔹How retailers can craft a more integrated approach to their business. What do you think? 📽 Watch the full series here 👉 verizon.com/gb/retail #retail #VerizonBusiness #highstreets #fashiontech #3D #FutureOfLuxuryRetail 

As we look towards 2025, retail strategy is entering a new era—one that redefines how customers connect, engage, and build loyalty with your brand. At Sheridan CX, we recognise that a transformative in-store experience transcends mere visual appeal; it is a vital catalyst for deepening relationships and forging lasting impressions. What’s in store for retail in 2025? Expect immersive customer journeys to become the new standard, with brands shifting towards hyper-personalisation and experience-led spaces that prioritise genuine connections. We foresee sustainability and digital integration continuing to shape consumer expectations, where eco-conscious designs and seamless, tech-enhanced experiences draw customers in and keep them engaged. Our approach is rooted in understanding these shifts, allowing us to craft bespoke strategies that make a profound impact. 🔹 Is it time to transform your retail experience? 🔹 Ready to elevate your brand presence with strategic, customer-centred design? 🔹Interested in turning insights into impactful brand experiences? Reach out to us on team@sheridancx.com to explore how Sheridan CX’s 2025 retail strategy can enhance your brand's presence and strengthen customer loyalty while aligning with the latest retail trends. Together, we will develop innovative experiences that resonate deeply and leave a lasting impression. #RetailStrategy #BrandExperience #SheridanCX #RetailDesign #RetailTrends2025 #Retail #luxuryretail

EE is “definitely not dialling down when it comes to shopping space”, says MD Sharon Meadows in Retail Week and Zebra Technologies Retail 2025 report. Indeed, EE is rolling out 'Experience’ stores across the UK, designed to give shoppers hands-on access to the latest tech. These immersive spaces provide face-to-face advice and guidance, allowing customers to explore various products.   "Our ambition is to be the most personal, customer-focused brand in the UK," said Asif Aziz OBE, EE's retail director earlier this year.   Experience stores, also known as concept or interactive retail spaces, differ from traditional stores in that they focus on creating immersive customer experiences, rather than just selling products.   Our AI-driven platform, which transforms CCTV footage into anonymised demographic data, is used in plenty of these sorts of stores, and it’s fascinating to see how visitors engage. For our customers, it’s all about understanding how these spaces can build a sense of community. Building customer relationships takes centre stage, and understanding the interactions between staff and customers is essential — something our platform can clearly differentiate.   Virgin Media O2 use our platform to track customer footfall, dwell times, queue lengths, and product engagement across 300+ stores. This data has been instrumental in shaping a strategy that delivers exceptional in-store experiences for both customers and staff. #retailnews #retailinnovation #experiential #retailai

In retail, projection mapping is revolutionizing how stores engage with their customers. This technology makes walls, floors, and even store windows visual displays, allowing retailers to create immersive shopping experiences that attract attention and encourage customers to go in. This draws in foot traffic and provides a new level of brand interaction. At Go2 Productions, we create an immersive environment for retail shops. Contact us to enhance your shopping experience. #Retail #RetailIndustry #RetailMarketing #RetailBusiness #RetailTrends #RetailSales #RetailInnovation #RetailExperience #CustomerExperience #RetailStrategy #RetailManagement #RetailTech #RetailDesign #RetailGrowth #RetailShops #Ecommerce #RetailSuccess #RetailSolutions #RetailTechnology #RetailBrands

In today's rapidly evolving #retail landscape, providing a seamless and immersive experience is key to staying ahead of the competition. According to Gartner, many retailers are still lagging in updating their in-store experiences, missing out on opportunities to enhance customer-centricity and localized insights. Key Takeaways: Traditional in-store structures are no longer sufficient - it's time to embrace hyper-immersive experiences that blend digital and physical storefronts seamlessly. Frontline employees play a crucial role in delivering exceptional customer experiences - empowering them with the tools and resources they need to succeed. As consumers demand more personalized and interactive experiences, retailers must invest in automation and digital elements to meet these evolving expectations. Retail #CIOs, take note: - Redefine your in-store experiences based on customer-centricity and localized insights. - Invest in automation and digital technologies to support your frontline workforce. - Embrace hyperimmersive experiences to satisfy the specific demands of today's consumers. By embracing unified retail commerce and prioritizing hyper-immersive experiences, you can create a competitive advantage that drives sales growth and customer satisfaction. #RetailInnovation #HyperimmersiveExperiences #UnifiedRetailCommerce 🚀🛒 Ian Rowan Sylvia Hölzl Graham Dixon

The retail landscape is evolving rapidly, driven by shifting consumer behaviors and global economic changes. As the industry moves towards $32.8 trillion in global sales by 2026, five key trends are shaping how consumers interact with brands and make purchasing decisions. From diversified payment preferences to the rise of meta-commerce, these trends are redefining retail with a focus on flexibility, sustainability, and immersive experiences. Dive into our blog to explore these trends and understand their impact on the future of retail: https://lnkd.in/gX8nCV9v #RetailTrends #ConsumerBehavior #MetaCommerce #PaymentTrends #Sustainability #RetailInnovation #FutureOfRetail #Commerce

Day 2: Bridging the Gap Turning Physical Spaces into Digital Experiences Physical stores are no longer just about shelves and products—they’re evolving into immersive, interactive hubs where technology meets human connection. 🌟 Imagine this: You walk into a store, and a smart mirror suggests outfits based on your preferences, or a digital mannequin lets you customise a look in real time. These innovations are not just futuristic; they’re happening now, bridging the gap between physical and digital retail. But it’s not just about adding screens. The real magic lies in seamlessly integrating technology into the customer journey to enhance—not distract from the shopping experience. From interactive kiosks that personalise recommendations to augmented reality apps that let you try before you buy, these tools transform retail spaces into destinations that inspire, inform, and engage. Retailers who embrace this transformation aren’t just adapting to customer expectations—they’re setting new standards. The key is to blend digital and physical elements so naturally that they feel like two sides of the same coin. Are you ready to reimagine the future of your store? Let’s make it unforgettable. #RetailTech #Phygital #DigitalTransformation #CustomerExperience

Physical retail is reinventing itself and adapting to new consumer demands, creating unique and immersive experiences that online shopping simply cannot offer. ❤️ Sensory engagement: touch, smell, and sight are key elements in creating an emotional connection with the customer. 🤝 Human connection: interaction with experienced and attentive salespeople is crucial to retaining customers. 🌏 Community and belonging: promote a warm and inviting environment that encourages interaction between customers. Optimize your physical store. 📐 Rethink the layout: Use innovative displays, strategic lighting, and rest areas to make the experience more pleasant. 🤖 Incorporate technology: Use digital resources such as tablets, interactive totems, and augmented reality to complement the physical experience. 📊 Integrate sales channels: Combine online and offline to offer a seamless omnichannel experience. 📣 Bet on communication: Keep your teams informed and aligned with the brand's vision and values, continually reinforcing the need to maintain focus on a common objective. The retail of the future is hybrid, where physical and digital come together to offer the best possible customer experience. Know more about us: www.trust-your-brand.com #GoWithDestiny #TrustYourBrand #Management #RetailManagement #BrandManagement #Retail #DigitalTransformation #Communication #Business #RetailTechnology #Strategy #Growth #DigitalCulture