Exciting news to kick off the week! We’re thrilled to share that we received a 5-star review from our Client, one of the world’s leading online review platforms 🌟 This platform connects millions of companies and consumers every month, helping people make smarter buying decisions through real customer experiences. The Client previously utilized Zendesk for Client Service management and aimed to transition to Salesforce Service Cloud to consolidate company data into a unified source of truth, aligning with Salesforce's existing role in supporting Sales and Marketing processes. The goals included fully customizing the customer service experience and obtaining actionable insights on customer satisfaction and agent performance. Thank you for your trust, cooperation and appreciation of our work! We’re proud to serve as your Salesforce Development Partner and help drive meaningful business results 🚀 Read the case study on our website at https://lnkd.in/etsRt4F8. #vimera #salesforcereview #salesforcecrm #customerservice #servicecloud #salesforceconsulting
Congrats!
Salesforce Marketing Cloud Developer
1wI rember the great work Anna Metsik-Peshko & team did at Trustpilot on marketing cloud side. Seems like this also translates into service cloud great job all