viadonau’s Post

Experience, innovation, and an unwavering commitment to customer satisfaction - that's what defines the Vulcania team. 🔥 #vulcania #vulcaniareinforcingsolutions #steel #steelisreal #steelhead #steelstructure #steelconstruction #steelwork #construction #DIY

TÜV Service tests companies for their overall satisfaction with the company, product and service quality, overall customer service and the reliability and fairness. The customers of Ganter speak a clear language, in 2024 we awarded the grade 1.5 for best service quality and customer service! The survey of TÜV Saarland is conducted every two years. "TÜV Service tested" is based on a voluntary representative customer survey. The seal is awarded only to companies that are valued in accordance with good by its customers. Our results of this year's customer satisfaction survey is as follows: Product quality: 1.3 Punctuality: 1.4 Delivery: 1.4 Consulting expertise: 1.4 Delivery Speed: 1.6   Overall satisfaction services: 1.5 Overall satisfaction enterprises: 1.5 #elesaganter #designedforengineering #certificate #service #customerservice #verygood #grade1

❤️ I’m super surprised (and a bit emotional) but completely honored to be receiving this award for the 2nd year in a row. My day to day has me working with every department within our company, so to know that I was still able to impact individual customers throughout their relocation is truly humbling. One thing I know for sure is that I refuse to let the ball drop when it comes to customer excellence. I’m a bit of a bulldog. If there’s a challenge, I’ll work until there’s a solution. Someone once told me (thanks dad😊): 👉🏼 You do whatever it takes to add value to a company and help them succeed. Whether I’m supporting sales, claims, customer service, IT, marketing, accounting, operations, warehouse, crews, drivers, etc., my job remains the same: I do whatever it takes to help the team be successful so they can exceed our customers’ expectations. Wherever they need me to be, I’m there. I’m not defined by my title. I’m defined by my passion for success and my ability to lead, regardless of the position I hold. What an honor this recognition truly is. I’m grateful for the amazing team that I’m on. I’m grateful for the amazing customers that I have gotten to work with over the years, who put their trust in me to take the stress out of an extremely stressful time. I’m grateful for all the opportunities that have presented themselves for me to capitalize on. There’s no telling what the future holds for me, but for now, I’m just going to appreciate the value that I bring and celebrate the impact my efforts have. ❤ Here’s to that.  🥂 #personalgrowth #customerexperience #grateful #personaldevelopment

𝐎𝐮𝐫 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐋𝐚𝐬𝐭𝐢𝐧𝐠 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 Before customer visits, Kwality Balls engages in meticulous preparation, gathering relevant data on each customer. This includes reviewing past interactions, analyzing purchase history, and considering any feedback provided. Additionally, they thoroughly examine product specifications, quality standards, and delivery schedules to ensure alignment with customer expectations. During the visits themselves, the focus shifts to addressing customer concerns, showcasing new product developments, and actively soliciting feedback for continuous improvement. Kwality Balls emphasizes transparency, professionalism, and responsiveness throughout these interactions, showcasing their unwavering commitment to customer satisfaction and fostering stronger relationships. #KwalityBalls #Transparency #StrongerRelationships

TRIVIA TUESDAY: In the context of the Fire and Life Safety Industry, what is the primary purpose of calculating the Cost to Acquire Customers (CAC)? A. Evaluating Customer Satisfaction B. Measuring Sales and Marketing Budget Efficiency C. Determining Employee Productivity D. Assessing Equipment Maintenance Costs Stay tuned in the coming days for the answer reveal! #FireSafety #LifeSafety #TriviaTuesday

Exciting news from Owens Corning as they recognize contractors' excellence at the 2024 Platinum Conference in San Diego. Here's my prediction for the roofing industry moving forward: - The emphasis on customer service showcased at the conference is a positive sign for the industry, indicating a shift towards prioritizing client satisfaction. - With Owens Corning setting the standard for excellence in service, we can expect other companies to follow suit, leading to an overall increase in customer-centric practices. - As contractors are recognized and celebrated for their achievements, it will likely inspire others in the field to enhance their own services, further elevating the industry as a whole. - The focus on success at the conference demonstrates a commitment to continuous improvement and innovation, paving the way for advancements in roofing technologies and practices. - Overall, the spotlight on customer service and success at the Owens Corning Platinum Conference bodes well for the future of the roofing sector, promising higher standards and enhanced customer experiences.

🌟 We celebrate 12 times in a row as Germany's Customer Champions & unbelievable 10 times in a row beeing awarded with the first place🥇🌟 We at HSE Home Shopping Europe GmbH are very happy to announce that we have been awarded *overall winners* of Germany's Customer Champions (Deutschlands Kundenchampions) for the 10th time in a row! 🏆🎉 Our tireless commitment to our customers remains at the core of our success. But what sets us apart? Why do our customers continue to trust us even under uncertain circumstances? My point of view to the key factors that make our customers to loyal fans: 1. Performance and quality focus: Despite high volatility and very high (call-)contact volumes, we pride ourselves on being highly available and responsive with the best mix of people, processes and technology. Our dedicated team, including 10 external contact-center- & -technology partners in nine different countries, orchestrated by the HSE Customer Service Teams for Quality and Performance, works tirelessly to meet our customers' needs promptly and effectively. Our passionate colleagues in every department at HSE always work with a strong focus on satisfying our customers. 2. Transparency and proactive communication: We are not afraid to admit our imperfections. Things don't always go according to plan, but we don't look for excuses. Instead, we practice direct and proactive communication. We work hard to continuously learn and improve, and appreciate and accept feedback. 3. Embrace #change and #innovation: We constantly challenge the status quo. Our commitment to growth means we never stand still. As we look to the future, we actively explore #AI and other #digitalization opportunities. Our journey is driven by curiosity and the desire to evolve. To all our internal and external colleagues: Thank you for making this #customerexperience possible every day! This award is a testament to your commitment and the trust our valued customers place in us. 🙌🤝 This is your award, given by our customers! What better compliment could we receive? Let's continue to succeed together! 🚀🌟 #customerservice #livecommerce #teamwork

Together we are strong! It’s all about believing that for everything we can find the perfect solution.

‏This image reflects our deep commitment to strict quality standards, as we believe that customers are our true partners and that delivering a safe and high-quality product is a responsibility we never compromise on. Every product undergoes a series of rigorous inspections, utilizing the latest technologies and meticulous attention to detail, under the supervision of a specialized team that ensures the product’s safety and efficiency before it reaches the customers. ‏This process is not just a procedure but a part of our corporate vision that places customer satisfaction and trust at the heart of our priorities. For us, quality is not just a goal; it is a promise we uphold daily, delivering products that meet the highest standards of excellence and exceed customer expectations. ‏#QualityFirst #CommitmentToStandards #ProductSafety #ExcellenceInWork #CustomerTrust #QualityManagement #Professionalism Abdullah Al-Othaim Markets