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Sinch shares key customer communication trends for 2025, including real-time responses, AI-driven interactions, and trust-building strategies. Read the Latest full News - https://lnkd.in/ddZujxhp #MarTech #MarTechEdge #CustomerExperience #Sinch #AIInCustomerService #RCS #ConversationalAI #CustomerEngagement #DigitalTransformation #MessagingApps #AICommerce #Personalization #OmnichannelMarketing #FutureOfCommunication

How will you move from being a provider to being a visionary industry leader?    In this @Cablefax article, I share my thoughts on how CSPs can set themselves up to win today by driving immediate ARPU growth and unlocking customer loyalty for sustained success.    Read more about why I think they should https://lnkd.in/g5tKRN3d   #AI #Cable #CustomerExperience #CX #CustomerJourney #Telecommunication

In 2024, customers and organizations have a lot in common: both are heavily influenced by reduced budgets and increased competition in the marketplace, and both are looking at how to get the most value out of their interactions with each other. In this interview with CX Network Sam Richardson, customer engagement consultant for Twilio, explains how organizations can adapt to these market conditions by strategically embracing technological advancements for personalization, engagement and creative problem solving – and she explains what needs to happen to customer data in order for such advancements to deliver a return on investment (ROI). https://lnkd.in/eY4JcCFb #CXNetwork #CustomerExperience #AIforCX

A strategic move for Sprinklr, as it enters the Customer Feedback Management / Voice of Customer market by launching Spinklr Surveys built on its Unified-CXM ( Customer Experience Management) platform. The company is poised to challenge the established Customer Feedback Management (CFM) / Voice of Customer (VoC) vendors with its AI- First unified Approach and capabilities including AI-assisted survey builder, conversational surveys, automated insights, and integration with the unified CXM. The impact of its recent innovations depends on the sophistication of its VoC capabilities, the maturity of AI, and how well they cater to different business use cases. A great move from strengthening its CCaaS capabilities which could lead to improved agent performance, proactive customer service, deeper customer understanding, and all that on a single unified platform. It would be interesting to learn more about these capabilities through the ongoing 2024 SPARK matrix, Voice of Customer research by Quadrant Knowledge Solutions. Abhishek Dubey, what are your thoughts? #customerexperience #voc #voiceofcustomer #qksresearch #quadrantresearch https://lnkd.in/dBrWZJeR.

In The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, Sprinklr Service has been mentioned as a Leader among 10 other vendors. 👏 According to the report, “Sprinklr boasts the most feature-complete solution, bar none. Sprinklr initially built its name in the world of social media but has quickly become a force to be reckoned with in the contact center. Its Unified CXM product offers unified data, AI, channels, and functions on a single platform dedicated to managing and measuring customer interactions across all enterprise touchpoints. This is a lofty goal, backed by an equally lofty feature sheet and roadmap.” Click the link below to download the detailed report and learn more about why Sprinklr Service received this recognition. Get your copy here: https://lnkd.in/gv7gdKY3

Using the right strategy, #telcos can harness the power of #DataIntelligence to support predictive maintenance, monetization opportunities and more personalized customer experiences. Learn how in the blog 👉 https://epamsys.co/4cUIAxa

#IshanTechnologies has announced a strategic partnership with #Sprinklr, the unified #customerexperiencemanagement (#UnifiedCXM) platform for modern enterprises. Together, they are set to launch Communication as a Service (#CaaS) leveraging Unified Customer Experience Management solution, aiming to revolutionize how #Indianbusinesses engage with its customers in an evolving $10.5 billion CXM market. https://lnkd.in/g-JcnA9G

Embracing Conversation Intelligence in 2024 can transform your CX! Dive into why this technology is a game-changer for enhancing customer experience, boosting productivity, and driving revenue. Learn the top 6 reasons your business should invest today. Article: https://hubs.ly/Q02vJZZh0 #ConversationIntelligence #CustomerExperience #Innovation

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