Are all patient-facing digital solutions similar?
Not quite. I’ve often heard, "We already have a digital service for patients; we don't need another one." However, digital health solutions vary significantly in purpose and value.
As discussed in a recent article (unfortunately, in Finnish), here’s a breakdown:
🔹 Patient Portals: These platforms serve the entire population, providing basic access to health records, appointments, and general communication, making them cost-effective but limited in functionality.
🔹 Digital Front Door Solutions: Designed for acute care, these handle initial consultations and automate triage to streamline the process, reducing wait times and improving efficiency, with moderate per-patient costs.
🔹 Care Pathway Management: This is where complex, ongoing treatments require specialized guidance, tailored support, and care coordination, resulting in a higher per-patient cost. Implementing these pathways is challenging, requiring clinical and technical expertise to adapt care processes to individual needs.
Understanding the differences is crucial for creating a comprehensive, effective digital health experience that truly benefits patients. #DigitalHealth #PatientCare #HealthcareInnovation
https://hubs.la/Q02RjLYF0