Vikas Saxena’s Post

CEO advice • customer service is not a department • sales is the hardest job in any company • we are all in sales • our job is to educate and inspire • customer focus > competitor focus • always try to add value and be helpful • own it and never point fingers • you are not taller by making others look smaller • show up when it matters most to your customer • earn a seat next to your customer, not across from her • people do business with people they trust, respect and like • to improve the customer experience, start with the employee experience

CEO advice I received early in my career: • customer service is not a department • sales is the hardest job in any company • we are all in sales • our job is to educate and inspire • customer focus > competitor focus • always try to add value and be helpful • own it and never point fingers • you are not taller by making others look smaller • show up when it matters most to your customer • earn a seat next to your customer, not across from her • people do business with people they trust, respect and like • to improve the customer experience, start with the employee experience

CEO advice I received early in my career: • customer service is not a department • sales is the hardest job in any company • we are all in sales • our job is to educate and inspire • customer focus > competitor focus • always try to add value and be helpful • own it and never point fingers • you are not taller by making others look smaller • show up when it matters most to your customer • earn a seat next to your customer, not across from her • people do business with people they trust, respect and like • to improve the customer experience, start with the employee experience

CEO advice I received early in my career: • customer service is not a department • sales is the hardest job in any company • we are all in sales • our job is to educate and inspire • customer focus > competitor focus • always try to add value and be helpful • own it and never point fingers • you are not taller by making others look smaller • show up when it matters most to your customer • earn a seat next to your customer, not across from her • people do business with people they trust, respect and like • to improve the customer experience, start with the employee experience

CEO advice I received early in my career: • customer service is not a department • sales is the hardest job in any company • we are all in sales • our job is to educate and inspire • customer focus > competitor focus • always try to add value and be helpful • own it and never point fingers • you are not taller by making others look smaller • show up when it matters most to your customer • earn a seat next to your customer, not across from her • people do business with people they trust, respect and like • to improve the customer experience, start with the employee experience

Did you know that 70% of buying experiences are based on how customers feel they are being treated? Learn how a customer service representative can make the difference when you hire one… 📌 Emotional Connection When a customer feel valued and respected, they are more likely to trust the company and remain loyal. A skilled Customer Service Representative, understood that positive emotional experiences creates a bond between the customer and the brand The good treatment the customer experienced will leave a lasting positive impressions. This will make the customer to return and recommend the business to others 📌Perception of Value Even if a product is high-quality, an unskilled Customer Service Representative can detract the overall perceived value Friendly,helpful and attentive services carried out by the Customer Service Representative can enhance the overall Perception and make purchases more satisfying to the customer 📌Handling Issues and Complaints How a Customer Service Representative handles problems and complaints can significantly impact customer perception Quick, empathetic and effective resolutions can turn the negative experience of a customer to a positive one. 💥💥💥The emotional aspect of customer interaction plays a crucial role in the buying experience 💥💥💥 Companies that prioritize excellent customer service can create positive emotional connection with Customers 💥💥💥This positive connections leads to increased satisfaction, loyalty and ultimately, business success I am Okpara Valentina, your certified Customer Relationship Manager Feel free to reach out for my services Send a dm/email to okparavalentina1@gmail.com #customerservice #customersatisfaction #opentowork #20dayexperiencewithmmesoma #thegeekdesigner

Dealing with Difficult Customers. The Anecdote I wanted to take some time to discuss and explore a topic that we all have experienced. I have over 27 years in the customer service industry, and have crossed paths with almost every type of customer personality, and felt it necessary to share different ways of approaching this specific demographic. How to deal with a difficult customer and still maintain your professionalism. Dealing with difficult customers in the customer service industry requires patience, empathy , and effective communication skills. It's important to listen carefully to their concerns, remain calm, and offer solutions with options to resolve any issue. During my career I've developed different models that have helped to remind me that as a professional my responsibility is to be the best me, that I can be, and, that regardless of the customer's disposition I am here to provide a productive resolution. The LAUGH Method, which I have relied on for many years, has been a valuable tool for me. 1. Listen: Let the customer speak and don't interrupt them. This demonstrates that you value them and concerned about their issue. 2. Acknowledge Their Position:"I understand your frustration" will go a long way in establishing the relationship between you and the customer. 3. Understand: It's nothing personal toward you. They are mad at the situation or may have some other things going on in their life. 4. Guarantee: Assure your customers that you will provide a resolution to their issue. 5. Highlight Value: Emphasize the value and benefits that your services provide them. Remember, offering solutions with options establishes you as a true Subject Matter Expert in your field, and establishing clear boundaries and setting realistic expectations for your customers is critical. Every interaction is an opportunity to turn a negative experience into a positive one. Master de-escalation techniques and always prioritize customer satisfaction. Contact me to discuss why working with Tome' Kelley Consulting will bring you the highest ROI for your customers and employees. #CustomerService #CustomerExperience

Hello, Experience Matters From my experience in serving customers, I've found that there are times when customers may pay for a product or service they don’t fully understand in company A, especially those with limited knowledge or awareness of business products or packages. However, if Company B provides detailed explanations and clarifications about certain services and actual discounts to protect the customer from paying for something they don’t fully understand, customers may feel like they are being treated unfairly. They might compare it to Company A, wondering why Company A offers the same service without those discounts, when in reality, they are actually paying for those services directly without realizing it. This is where the value proposition between companies comes into play. In such situations, it requires intentional effort to educate customers and explain the services they are receiving from the competing company, so they realize that, in essence, both companies are offering similar value, just under different names. It’s also important to conduct market research on the competitor to provide the customer with convincing and satisfactory information. Ultimately, business is all about customers, and the hardest part of customer service is retaining them with loyalty and satisfaction. If a customer is not satisfied, they can easily switch to another company. #CustomerServiceManager #CustomerRelationshipManagement #MarketCompetition

What is customer service? It is to give the clients solutions not Problems! Many people that work in customer service Has got it all wrong ! Never start telling the clients everything that you can not do , Tell him all the wonderful things and solutions You can provide for him or her! If you work in sales and handle customers You need to build up a trust with the client In order for him to buy from you you. When a customer ask to talk with the manager or your supervisor it means you are not trustworthy , and the client want to talk with a boss. (you failed). So it is very important to be your self “shine like the sun “when you go to work If you are happy the customers are happy And this create a good vibe , and the trust Will be build and if the customer like you ,he will buy your product. Never say no yes yes yes meaning If you tell the customers all the things That you are not able to do for him , Instead of giving him solutions, “You are telling him you are are loser” Do not advertise for that , tell all your solutions , That’s what he want to hear. When people or clients ask you something The stupid answer is “I NOT KNOW!” Better to say wait sir let me check up on this And I will give you a update that’s more intelligent answer! No need to advertise that there is Something you not know! Remember customer service is not A job it is a Craft !

Customer service is an art. It's not just about answering calls or emails. It's about understanding the customer's needs, empathizing with their situation, and finding the best solution. It's about communication, patience, and problem-solving. And I've mastered this art. I've spent years honing my skills in customer service. - Listening to customers. - Understanding their needs. - Solving their problems. I've worked with different types of customers, different types of issues, and different types of industries. I've learned to adapt, to think on my feet, and to always put the customer first. And now, I want to bring these skills to your company. I'm not just offering my service as a customer service person. I'm offering my expertise, my experience, and my commitment to customer satisfaction. So, let's talk. Let's discuss how I can help improve your customer service, increase customer satisfaction, and grow your business. Because customer service is not just a job for me. It's my passion. 😊 PS: Remember, a satisfied customer is the best business strategy of all. DM Anim Ophelia Let me help you achieve that. Don't just hire a customer service person. Hire a customer service expert. 👍🏻