Inspirational Keynote Speaker on Customer Experience & Winning Loyalty | Top 50 Global CX Influencer | MC | CX Advisor | Non Executive Director | Trustee | Former Chief Customer Officer |
Ever tried completing a jigsaw without the picture on the box? Many businesses launch multiple initiatives to improve customer experience, but without a clear strategy, they miss the big picture of “what does good look like?” Teams may diligently improve their areas, but without clarity on the end game, alignment and prioritisation suffer. It’s like piecing together a puzzle without the box lid as a guide. Sure, you might start with the edges, but completing the whole thing? Nearly impossible. You've got all the pieces but no idea of the overall picture. In my experience, many companies fall into the trap of asking "what" before truly understanding "why." Creating a clear CX vision is crucial. It serves as the “lid of the box,” defining what excellent customer experience looks like for your brand and customers. With this vision, everything falls into place—marketing campaigns, operational processes, technology investments. Decision-making becomes easier, and progress is trackable. Want to discuss how to bring coherence to your CX efforts? Need help bringing clarity to confusion? DM me let's talk. Let’s chat! #customerexperience #vision #leadership #strategy
Creating killer PRODUCTIVITY ⚡so you can get the important stuff done. I will ask you about your productivity strategies
5moHaving a final picture makes those quick operational choice much easier.