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Kore.ai Study: Contact Centers, Consumers Embrace AI-driven solutions Know more:- https://lnkd.in/duQFNxFE #koreai #martechcubenews #marketingtechnology #digitalmarketing #technology #marketing #martechcube

More than 60% of customer service and support leaders state they’re under pressure to adopt #GenAI in some capacity. But the greatest challenge for #CX leaders is to achieve a delicate balance between using the technology to improve service operations without adding to the risk of staff churn. Five9 GenAI Studio offers unique capabilities to address customer service leaders’ challenges today. #GenerativeAI #AI http://spr.ly/6043j8MTS

Diving into the future of contact centers, powered by AI 🤖💼✨ Exciting partnership alert! CommunityWFM and Kore.ai have joined forces to revolutionize efficiency with advanced AI in our contact centers. From automated scheduling to optimized workforce management, their innovative solutions aim to increase productivity while enhancing customer service. Get ready for streamlined operations and a surge in customer satisfaction! 🚀 [#AI #ArtificialIntelligence #CustomerService #ContactCenter #WorkforceManagement #Automation #TechnologyNews]

I just released my latest blog! Please check it out. Here are a couple paragraphs to get you to click the link and read the entire thing. 😄 I recently had a conversation with a contact center industry veteran who has managed some of the most recognizable brands. When he showed me a 1998 contact center assessment he developed, I was shocked. Not by the metrics, but by the fact that these same metrics are still being used today. It’s not AI hallucinating; it’s the people who think these measures are enough to drive meaningful change. We don’t start with the technology and try to figure out how to replace humans. We start with the best human interaction and work backwards to leverage technology to create the space for amazing human to human interactions. Innovations in AI enable us to measure more important and meaningful metrics. How about week over week changes in customer sentiment both at the start and end of each customer interaction? How about measuring agent performance on 100% of their interactions, and not a sample of 1%? How about proactively monitoring agent well-being so team leads can engage to prevent churn? How about providing product and/or service issue trends back to your product teams so they can fix the problems your customers are complaining about? https://lnkd.in/gKqPfwCY

#AI dramatically helps contact centers improve the customer experience, but companies can’t just jump in – they need a plan. Start by assessing current systems and figuring out where service is lacking. Check out all the steps here:

In today’s fast-paced business world, staying competitive means offering excellent customer service and keeping up with new technology. One of the most useful tools that businesses can adopt is the AI-powered chatbot. These chatbots use artificial...

The customer journey is evolving, and Generative AI is emerging as a powerful tool across industries. This translates to more tailored interactions for customers, from targeted marketing campaigns in retail to personalized financial advice. Additionally, GenAI can significantly improve how agents assist customers in sectors like construction equipment, allowing them to resolve issues faster or get through tasks more quickly.   By prioritizing a customer-centric approach, businesses across banking, healthcare, telecom, and beyond can build trust through transparency and seamless human-AI collaboration. This paves the way for a future of exceptional customer service. https://lnkd.in/gf4hvzcN

In today’s dynamic business landscape, customer service stands as a critical pillar for success. As customer expectations soar, providing timely and tailored assistance is paramount for nurturing customer loyalty and staying ahead in the market. Contact center solutions play a pivotal role in enhancing customer service standards for businesses of all scales. To meet the escalating demands of customers, these solutions must continuously evolve. This is where AI emerges as a game-changer. AI-powered contact center solutions are reshaping customer-business interactions, delivering swifter and more personalized service experiences. The integration of AI brings forth numerous advantages, showcasing how this innovative technology revolutionizes customer interactions and adjusts to the modern hybrid work environment. Let’s delve into these benefits... #CustomerService #AI #ContactCenterSolutions #BusinessInnovation

⚡𝐀𝐰𝐚𝐤𝐞𝐧𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐃𝐱𝐂𝐨𝐧𝐧𝐞𝐜𝐭 - 𝐁𝐫𝐞𝐚𝐤𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐢𝐧 𝐃𝐱𝐬𝐮𝐢𝐭𝐞 2.0 ⚡ 💥 Businesses are facing a reality: customers are increasingly demanding service experiences. They want fast, accurate, and personalized support 24/7. If your business is still struggling with slow responses, inaccurate information, and high customer churn rates, it's time to change! 💣 DxConnect - a breakthrough solution in Dxsuite 2.0 is the answer you've been looking for. 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐃𝐱𝐂𝐨𝐧𝐧𝐞𝐜𝐭? DxConnect is not just a regular chatbot, but an intelligent AI assistant, equipped with the ability to understand and respond to all customer requests naturally like humans. With DxConnect, businesses can: 🔸 Understand customers: DxConnect is not just a regular chatbot. With the ability to learn and adapt, DxConnect deeply understands the needs and desires of each customer, thereby providing the most suitable advice and solutions. 🔸 Process automation: Save time and manpower thanks to the ability to automate customer interactions. DxConnect can handle a variety of requests, from simple questions to complex issues, 24/7. 🔸 Flexible integration: DxConnect easily integrates into any platform and is compatible with more than 100+ languages, helping businesses scale their operations quickly. 🔸 Diverse applications: From banking, retail, and telecommunications to healthcare, tourism, education... DxConnect can become a powerful assistant. 🔸 Advanced artificial intelligence: With AI-Copilot, DxConnect not only solves simple problems but also supports customer service staff to solve complex problems. 𝑹𝒆𝒂𝒍-𝒍𝒊𝒇𝒆 𝒆𝒙𝒂𝒎𝒑𝒍𝒆𝒔: 🔹 Retail Industry: DxConnect is like a professional sales consultant, helping customers search for products, compare prices, and place orders quickly and conveniently. 🔹 Travel and Hospitality Industry: DxConnect is a smart tour guide, that helps customers book rooms, and airline tickets, and find information about destinations... DxConnect is not just software, but a revolution in customer interaction. With DxConnect, your business will: ✅ Improve customer experience: Customers will feel cared for and supported quickly and professionally. ✅ Increase revenue: DxConnect's smart sales suggestions will help increase conversion rates. ✅Save costs: Process automation will help reduce personnel costs. ✅ Competitive: DxConnect will help your business outperform competitors. 𝘈𝘳𝘦 𝘺𝘰𝘶 𝘳𝘦𝘢𝘥𝘺 𝘵𝘰 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘵𝘩𝘦 𝘱𝘰𝘸𝘦𝘳 𝘰𝘧 𝘋𝘹𝘊𝘰𝘯𝘯𝘦𝘤𝘵? 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘶𝘴 𝘵𝘰𝘥𝘢𝘺 𝘧𝘰𝘳 𝘢𝘥𝘷𝘪𝘤𝘦 𝘢𝘯𝘥 𝘴𝘶𝘱𝘱𝘰𝘳𝘵! 💌 𝐋𝐈𝐅𝐄𝐒𝐔𝐏 𝐀𝐈: "𝐀𝐈 𝐅𝐎𝐑 𝐋𝐈𝐅𝐄" __________________ 📩 Email: contact@lifesup.ai 📞 Hotline: (+84) 942817259 & (+84) 24 666 15197 🌐 Website: https://www.lifesup.ai/ #DxConnect #Dxsuite2.0 #LifesupAI #AIAssistant #CustomerCare #Business #Growth

More than 60% of customer service and support leaders state they’re under pressure to adopt hashtag #GenAI in some capacity. But the greatest challenge for hashtag #CX leaders is to achieve a delicate balance between using the technology to improve service operations without adding to the risk of staff churn. Five9 GenAI Studio offers unique capabilities to address customer service leaders’ challenges today. #GenerativeAI #AI Joe Spampinato Rachel Neri Jim O'Malley