Walter ⏺ Paulsen’s Post

What are the key metrics for building a billion-dollar business? 💰 Focus on customer acquisition cost (CAC), customer lifetime value (CLTV), and net promoter score (NPS). Monitor and optimize CAC for efficient growth and profitability. Maximize CLTV by delivering value and fostering long-term relationships. Track NPS to gauge customer satisfaction and likelihood of referrals. By focusing on these metrics, companies can make data-driven decisions to optimize offerings and scale successfully. 📌 If you want help with coaching, book a free coaching call: https://lnkd.in/ggaC54Vx #BusinessMetrics #CustomerAcquisition #BillionDollarBusiness

What is NPS? Net Promoter Score (NPS) is a widely used metric for gauging customer loyalty and satisfaction, and it is calculated based upon a single question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” Respondents rate their likelihood on a scale from 0 to 10, and based upon their responses are categorised into three groups: 1. Promoters, 2. Passives and 3. Detractors. NPS is a great tool to include within a client feedback program. Its simplicity, predictive power and ability to provide actionable insights make it indispensable for businesses aiming to enhance customer loyalty and drive growth. By regularly measuring NPS, companies can stay attuned to their customer needs, swiftly address issues, and continuously improve their products and services. So speak to us today to understand more about how we can support you with a tailored client feedback program that delivers real results for your business. #ClientInsights #ClientFeedbackProgram #NPS #ClientGrowth #BusinessGrowth #ClientSatisfaction

If you want to gain an accurate comparison when measuring anything, it is vital the methodology used is the same across the board. Applying NPS ensures levels of client satisfaction are considered by the same gauge on an ongoing basis. How you and your team are performing year on year, one clients level of happiness with your service compared to another etc. Speak to Dan Summerell and I at The Listening co about the techniques we use to give you the visibility you need. You need TLC.

NPS as part of a client feedback program is simple and easy to implement and provides a consistent, standardised measure of client satisfaction that can be easily communicated and compared over time. Closely linked with customer loyalty and predicting future revenue growth, businesses with high NPS scores typically enjoy greater client retention and spend. By analysing feedback we can support you with pinpointing specific areas of dissatisfaction and develop targeted strategies to address issues. This process helps in improving client experience and reducing your churn. The data also helps you to focus on the areas that need improvement, driving continuous improvement that can enhance your client satisfaction and loyalty. It can foster a client-centric culture within your business too, by highlighting to your employees client satisfaction in their daily activities and decisions, creating greater accountability through a clear metric that reflects their impact upon client satisfaction and loyalty. Speak with Alex Thompson and I to find out more, and how The Listening Co. is the client feedback program partner that your business needs and deserves. #ClientInsights #ClientFeedback #ClientGrowth #ReducingClientChurn #ClientSuccess #ClientRetention #NPS #ClientSatisfaction #ClientFeedbackProgram

A comprehensive CX and Customer Lifetime Value (CXLV) strategy involves several key stages: - Customer acquisition, satisfaction and retention - Customer growth - Customer churn prevention - Lost customer recovery By focusing on understanding customer needs, preventing cancellations, and implementing upsell and win-back initiatives, businesses can significantly improve the overall customer lifecycle. These stages, when combined with intelligent automation solutions, contribute to a holistic approach to enhancing the overall customer lifetime value. Here's how we help cultivate loyalty and CLV. 👉 conta.cc/41j3CU3 Share your thoughts on the importance of a well-rounded CXLV strategy. #cxmanagement #customersatisfaction #CustomerExperience #CustomerRetention

What metrics do you track to measure the success of customer relationships? 📊 Key metrics I focus on include Net Promoter Score (NPS), Customer Satisfaction (CSAT) score, Customer Lifetime Value (CLV), and Churn Rate. These metrics give a clear picture of customer satisfaction, loyalty, and the overall health of the customer relationship. I also track product usage and engagement levels to identify opportunities for upselling and improving customer experience. Comment down what metrics you track to measure the success? 🤔 #CustomerSuccess #Metrics #CustomerExperience

❤️ Understand Your Customers with the Customer Health Score! The Customer Health Score is your key to measuring engagement, satisfaction, and predicting customer churn. 🔍 In our latest guide, you’ll learn: How to calculate a Customer Health Score step-by-step 📊 Predictive insights for customer retention 🚀 How to develop actionable plans to improve satisfaction 🤝 Gain the insights you need to foster loyalty and drive growth. 👉 https://lnkd.in/gPM_C6H5 #ProductManagement #CustomerHealth #ThePMRepo #CustomerRetention #PMTools

Key Performance Indicators (KPIs) offer insights into various aspects of your operations, such as financial health, customer satisfaction, and operational efficiency. Examples include, revenue growth rate, customer acquisition cost, net profit margin, customer retention rate, and employee productivity, among others. By tracking KPIs, you can set goals, make informed decisions, and drive your business toward success. Stay proactive and ensure you're on track with the right KPIs! #KPIs #BusinessMetrics #PerformanceTracking #BusinessGrowth #OFS #SuccessMetrics

What if you could look at seemingly unmeasurable KPIs and turn them into actionable metrics? 4 quick examples: Loyalty → Customer lifetime value Trust → # of referrals Engagement → # of transactions in X amount of time Satisfaction → Renewal rate Some of the hardest things to measure tell us where we add the most value. #CustomerLifetimeValue #ActionableMetrics #MeasureSuccess #BusinessGrowth #DataDrivenDecisions

#NowYouKnow How would your SME KPIs for Customer Acquisition-Retention-Value trend against your competitors? Consider tracking some of these in your BI platform starting next Monday! - Net Promoter Score (NPS) - Market Growth Rate - Customer Retention Rate - Customer Satisfaction Index - Customer Profitability Score - Cost per Lead - Customer Lifetime Value