WeComm’s Post

This community is going from strength to strength. WE initially built, and am continuing to build, this community with the sole aim of providing our incredible network of retail leaders with a platform to connect and collaborate solely with like-minded people who experience the same challenges, see the same trends and consider and utilise the same solutions. There is no vendors, no sales, no BS. There is, however, really great conversation between really great people. It’s a safe space — operating under Chatham House rules — to share ideas, to learn and to enable one another. Conversations so far have been around: ✅ ERP systems and implementation ✅ eCommerce Platforms and Strategy ✅ Omnichannel Strategy ✅ AI use-cases ✅ Project & Product Delivery ✅ International Trading and Strategy ✅ Digital Transformation …And a few other interesting, important and relevant topics. In-person events will be run exclusively for the community, and some have even been planned off the back of the conversations within the group — which will enable deeper peer-to-peer learning and insight sharing, relevant growth of everyone’s networks and a stronger sense of community amongst the group. We have 115 members currently. Some of the absolute BEST Technology, Digital and Transformation leaders across the retail industry, with a broad range of brand sizes and categories represented, from across the UK, Europe, USA, Asia and the Middle East. WeComm & WeTech have received some amazing feedback on this group — and as a testament to its relevance and usefulness, a few members have been referred by mutual connections to join. If you’re a Technology, Data, Product, Digital or Transformation leader within the retail industry (operating at Director and C-Suite level) and you’d like to be part of an impactful group where you can get the answers to your burning questions, and share your insights and opinions with others who are all totally relevant to you, then drop me a note 👍 Follow WeTech for more insights and updates like this from Ben Gibbins our tech team leader! #RetailLeadership #CommunityBuilding #DigitalInnovation #PeerNetworking #WeTech #Tech

If you believe in the importance of a positive customer experience when problems arise, read this interview with Instant Teams' co-founders Liza Rodewald and Erica McMannes. What's their secret? Read on: https://lnkd.in/gs_vuaSW Here's an excerpt: The company has grown significantly since we first reported in 2020, hasn’t it? Liza: So much has changed. Covid forced us to embrace remote work which, in turn, opened opportunity for new, distributed CX work to emerge. Our talent community has grown 4X and our revenue 6X, but our learnings have increased even more as we learned our military spouse community is a greater asset than we realized. To truly elevate a brand experience, you need connection. No one knows how to establish interpersonal connections like military spouses. We learned that a global community of US talent gave us market advantage. Our community is able to connect with brands, solve customer problems, and outperform competitors. And we learned how to develop career paths in CX that opened new opportunities to our community. We have leaned into our vision and are seeing the high growth potential it delivers for our clients. #freelancerevolution

Don't miss this Forbes interview with Instant Teams co-founders Liza Rodewald and Erica McMannes. Did you know that 60% of consumers have switched brands due to a negative CX experience? Instant Teams is reinventing CX for brands that believe in delivering a positive experience with every interaction. Read it here: https://lnkd.in/gs_vuaSW Here's an excerpt: The company has grown significantly since we first reported in 2020, hasn’t it? Liza: So much has changed. Covid forced us to embrace remote work which, in turn, opened opportunity for new, distributed CX work to emerge. Our talent community has grown 4X and our revenue 6X, but our learnings have increased even more as we learned our military spouse community is a greater asset than we realized. To truly elevate a brand experience, you need connection. No one knows how to establish interpersonal connections like military spouses. We learned that a global community of US talent gave us market advantage. Our community is able to connect with brands, solve customer problems, and outperform competitors. And we learned how to develop career paths in CX that opened new opportunities to our community. We have leaned into our vision and are seeing the high growth potential it delivers for our clients. #freelancerevolution

As the year wraps up, I’ve been reflecting on an incredible journey in the ever-evolving world of telecommunications. Driving digital adoption for TalkTalk has been nothing short of rewarding—full of highs, challenges, and invaluable lessons. This year, my team has truly shown what’s possible when passion, innovation, and resilience come together. We’ve set a new standard for rapid transformation. From building strategic partnerships to securing investments in cloud migration and contact centre technology, the hard work has paid off. As Steve Jobs said, “Innovation distinguishes between a leader and a follower.” 💡 A personal highlight for me was presenting in New York on our digital strategy / evolution and celebrating wins like becoming finalists at digital awards. Meeting industry leaders, staying ahead of emerging tech, and championing innovation made it all the more rewarding. 🌍 I’m also incredibly proud of leading the Empower Network, which has gone from strength to strength this year. Hosting webinars on topics like unconscious bias has been a fulfilling experience. What inspired me to be involved was this quote from Gandhi “Be the change you wish to see in the world.” 🌱 Collaborating with industry leaders to drive digital adoption, improve customer experiences, and unlock value has been a so exciting yet challenging. Helping others succeed has been one of the most rewarding parts of this journey. To my team, colleagues, and partners: thank you for your dedication, creativity, and collaboration. You’ve been the driving force behind this year’s success. As I look ahead to 2025, I’m excited about exploring new opportunities to innovate, grow, and make an even bigger impact in the digital space. Cheers to the lessons, wins, and exciting opportunities ahead. 🥂 Wishing you all a happy new year. #DigitalTransformation #Leadership #Innovation #Collaboration #Telecommunications #Growth #happynewyear #reflection

[CUSTOMER SUCCESS STORY] Unicity International, a global health and wellness leader, transformed their collaboration by migrating to #GoogleWorkspace with the expert support from SADA, An Insight company 👏! Read to learn more: https://ow.ly/Y0Oe30sIqpj In just 6️⃣ months, SADA's professional services have helped them streamlined communication, enhanced collaboration, and improved compliance across Unicity’s global teams. With 100% adoption and positive user feedback, their employees are now empowered to work more efficiently than ever. #GoogleCloudPartner #GoogleCloud #Digitaltransformation

This #WordsOfWisdomWednesday, we're celebrating the power of collaboration in tech advancement! The quote resonates deeply: "The best tech advancements often come from collaboration. Share your ideas, learn from others, and together, let's push the boundaries of what's possible." Here at Mega IT Stores, we believe in the magic of collaboration! Our team of IT professionals thrives on sharing knowledge and expertise to develop the best solutions for our clients. We foster a collaborative environment where clients can openly discuss their tech needs and work alongside us to achieve their goals. Collaboration is key to: ✅ Identifying innovative solutions: By sharing diverse perspectives, we can uncover creative approaches to complex tech challenges. ☑ Accelerating progress: Working together allows us to leverage combined knowledge and skills, leading to faster development and implementation. ✅ Building stronger relationships: Collaboration fosters trust and understanding between teams and clients, leading to long-term success. How can you embrace collaboration in your tech journey? ✅ Connect with industry peers: Attend conferences, join online communities, or participate in hackathons to share ideas and learn from others. ☑ Build strong relationships with your IT provider: Look for a partner who values open communication and collaboration to achieve your tech goals. ✅ Encourage knowledge sharing within your team: Create a culture where team members feel empowered to share ideas and learn from each other. At Mega IT Stores, we're here to be your collaborative partner in tech success! Contact us today and let's discuss how we can work together to push the boundaries of what's possible! #TechCollaboration #Innovation #MegaITStores Let's spark a conversation! Share your thoughts on the importance of collaboration in tech advancement. How do you foster a collaborative environment in your work?

What an incredible time at #SaaSiestAmsterdam2024! 🎉 In addition to what I’ve already shared in my previous post, here are a few more standout speakers who resonated with me: 📊 Mimi Turner showed the undeniable power of brand recognition in B2B. Did you know that 81% of buyers choose brands already known by the rest of the buyer's group? The importance of building a strong, recognizable brand has never been clearer. 👥 Kevin "KD" Dorsey introduced his BIPSY leadership system: “Lead people, manage systems and processes.” What struck me was his emphasis on crafting the how of leadership, rather than simply focusing on the what or why. It's a mindset that truly resonates with me. 💡Leah Tharin and her "Gary" (if you’ve been to Amsterdam or Malmö, you’ll get the reference 😉) delivered an impactful session on Product-Led Growth. Her key takeaway? "Show, don’t tell." Modern sales are all about putting customer success front and centre by demonstrating value. 🤖 Rick van Esch van Esch brought thought-provoking insights about the future of AI, predicting a shift toward the "feeling economy." He made it clear—if you don’t have an AI strategy within the next five years, you risk becoming obsolete. 🔄 Barbra Gago asked an essential question: What is your Employee Lifetime Value? She encouraged us to focus on behavior change and long-term impact, rather than placing employees into rigid categories. ✨ And of course, I can’t forget the incredible #SaaSiest community. It was fantastic reconnecting with familiar faces and meeting new people. These conversations are always a highlight, and I truly appreciate the energy and passion everyone brings. 🙏 A huge shoutout to Daniel Nackovski and Thomas Sjöberg — you two are the heart and soul behind all of this. Your positive energy flows through the entire event, and we are all grateful for it. Thank you! #SaaSiest2024 #B2BSaaS #Leadership #Innovation #AI #Growth #ProductLedGrowth #Community #SaaSLeadership #Xessable

The value of strong internal and external collaboration is understood. Ezassi will help you increase the efficiency and effectiveness of those efforts.

Zendesk is excited to announce Mitch Young as the new Senior Vice President for the Asia Pacific region, effective immediately. Mitch will drive Zendesk’s growth across key markets like #Australia, #India, #Japan, and #Singapore. With leadership experience at IBM and ServiceNow, he brings expertise in both mature and emerging markets. Based in Melbourne, Mitch will play a key role in Zendesk’s expansion in the fast-growing Asia Pacific region. Key Notes: “This is a time of massive opportunity for us at Zendesk. As the company delivering the most comprehensive suite of AI-powered CX solutions, we are at an exciting inflection point. This aligns well with the macro opportunities in APAC, the region that is poised to deliver exponential growth in the global economy. I am excited to be here, and work with our teams to support APAC businesses as they position themselves to take advantage of these growth possibilities,” said Young, speaking on his new role. “What I find most exciting about the CX space, at this time particularly, is how AI is enabling efficiencies and productivity gains across the board. Eighty-two percent of agents in APAC believe that having an AI copilot would help them do their job better. We’re partnering with businesses whose impetus is retaining and growing their customer base, amid growing economies but also growing competition,” Young commented further on the APAC landscape. Kevin Boyer | Alex Landucci | David Cuddy | Michael McDonald | Maeve Condell | Michelle Torres Download DigiScoop today – the app that delivers quick, concise news for digital marketers. Android : https://lnkd.in/gZdyNJHw IOS : https://lnkd.in/gZHbwkBT Stay ahead of the curve with 70-word updates #StopMindLessScrolling #Just2MinsonDigiScoop #StayInformed #Marketer #DigiScoopLaunch #DigitalMarketing #StayUpdated #MarketingTrends #Advertising #Innovation #Zendesk #Leadership #AsiaPacific #MitchYoung #BusinessGrowth #RegionalExpansion #CustomerExperience #TechLeadership #DigitalTransformation #APAC

Happy New Year! Welcoming 2025 with Gratitude and Excitement As we step into 2025, I want to take a moment to reflect on the past year and look ahead with optimism and enthusiasm. At NextBee, our mission has always been to empower businesses with innovative solutions that drive engagement, loyalty, and growth. A Look at What We Offer: AI-Driven Rewards Platform: Seamlessly integrate with platforms like Zendesk, Freshdesk, and more to automate real-time recognition and motivate top-performing employees. Personalized Loyalty Programs: Create tailored experiences with gamified journeys, tiered rewards, and data-driven insights that foster customer retention. Gamified Referral Programs: Transform customers into advocates with flexible incentive structures and easy-to-use referral tools. Robust Analytics: Access actionable insights to track success, optimize strategies, and deliver measurable results. Seamless Integration: Our solutions integrate effortlessly with existing systems, ensuring quick implementation with minimal disruption. Transparent Reward Management: Zero commissions on rewards—your budget goes directly to delighting your customers and employees. What Makes Us Different: Trusted by industry leaders like Amazon, American Eagle, and NRG. Proven success across 300+ campaigns in various industries. Full support from in-house experts in data analytics, strategy, and creative design. Here's to 2025: We’re excited to continue innovating and partnering with businesses to unlock new levels of engagement and performance. Whether you're looking to boost customer loyalty, energize your employees, or streamline operations, NextBee is here to help you achieve your goals. Wishing you all a successful and prosperous 2025! Let’s make it a year of growth, connection, and innovation together. Feel free to reach out to learn more about how we can support your journey this year! #HappyNewYear #2025Goals #CustomerEngagement #LoyaltyPrograms #NextBee