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Kindness at work boosts employee engagement, productivity, and retention, making it essential for emerging leaders to foster a positive and thriving workplace culture.

Why Kindness at Work Pays Off

Why Kindness at Work Pays Off

hbr.org

Lara Özarslan

Client Strategy | Customer Success & Account Management Leader |Global Operations Manager| SaaS| B2B| Team Leader| EMBA| ex-Expedia Group| eCommerce| Digital

3mo

100%!!! Kindness at work is not just a nicety—it's a necessity that cultivates trust, boosts morale, and drives productivity, ultimately transforming workplace culture into a thriving ecosystem of collaboration and innovation; conversely, when kindness is lacking, it breeds toxicity that undermines teamwork and stifles creativity.

Giving back and volunteering are wonderful ways at work to realize these business benefits because, “At an individual level, when you engage in acts of kindness, it boosts serotonin and dopamine — neurotransmitters in the brain that promote feelings of satisfaction and well-being. It also releases endorphins, your body’s natural painkillers.”

Kindness at work not only improves engagement and retention but also strengthens team collaboration and creativity. When employees feel valued and supported, they’re more likely to contribute ideas and solve problems proactively. Kindness also has a ripple effect—it inspires a culture of mutual respect, making the workplace more inclusive and resilient. For emerging leaders, practicing kindness isn’t just about being ‘nice’; it’s a strategic approach to building trust, loyalty, and a high-performing team that thrives together

Elisa Gomez-Reino Garrido

Head of EU & International Regulatory Affairs

3mo

I agree. However, I don't see kindness as just a tool or a means to an end- it's a way of living

Juhi Gahlot Sarkar

Associate Professor at IMT Ghaziabad

3mo

Well...a reminder is always good, but it isn't that people wouldn't have already understood this..this is pretty normative.

Kindness in the workplace is more than a moral ideal; it’s a strategic advantage. Demonstrating kindness fosters positive relationships, enhances team collaboration, and creates an environment of trust and respect. Employees who feel valued and supported are more likely to be engaged, productive, and loyal. Research shows that workplaces with a culture of kindness experience lower turnover rates and higher employee satisfaction. Acts of kindness—like offering help, expressing gratitude, or showing empathy—build a sense of community and reduce stress, improving overall well-being. Leaders who model kindness inspire their teams and encourage a more inclusive, innovative atmosphere. When kindness becomes part of a company’s DNA, it enhances its reputation, attracting top talent and loyal customers. Incorporating kindness isn’t costly; it’s as simple as acknowledging contributions, listening actively, or lending a hand. In return, organizations enjoy improved morale, better performance, and stronger team dynamics. Ultimately, kindness at work creates a ripple effect, benefiting individuals, teams, and the organization as a whole. It’s an investment with returns that go beyond profits, fostering a thriving, harmonious workplace.

Kindness has a profound impact. I've observed people remaining with a company solely because of it.

Magda Richardson

ServiceTitan | ex-Shopify | Global HRBP | Leadership | Saas | ERG Leader | Youth Baseball Volunteer

3mo

It’s important to note that kindness has a direct correlation to psychological safety too. “Unkind” environments breed resentment, closure and definitely not loyalty. Kindness is free yet priceless in return.

Kindness at work is often underestimated but it has a huge impact, not just for building trust but also for driving performance and fostering authenticity. When leaders and teams embrace kindness, it creates an environment where individuals feel safe to bring their true selves to work. In my experience, authenticity and kindness go hand in hand—they both enable individuals to connect on a deeper level, which ultimately enhances motivation and performance. Thank you, Harvard Business Review for spotlighting how kindness isn’t just ‘nice to have’ but a strategic advantage for organizations.

Lisa Davidian

Enterprise Marketing Director @ Jabra | Certified Life Coach, D&I Advocate

3mo

Also been my mantra however often struggled at the beginning of my career as kindness was seen as weakness. It's great to read this. We need more kind and empathetic leadership.

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