WESP Automotive Business Intelligence’s Post

We are thrilled to announce EMaC has been endorsed by UK automotive retail leaders in the Automotive Management (AM) Dealer Recommended research programme, in the categories of Service Plans and Warranty! This research programme aims to provide UK motor retailers insights into the suppliers most trusted by their peers. It is a vital programme for AM’s audience, as a dealership’s potential to increase revenues and profits often depends on the support and innovative solutions provided by its major suppliers. Speak to us today about how our range of flexible retention solutions can increase customer loyalty and boost aftersales revenue. #alltakencareof #dealerrecommended #serviceplans #maintenanceplans #retentionsolutions

Don’t miss out on these sessions during the MAPconnected Vehicle Service & Warranty Lifecycle Network MAIN SUMMIT Oct 22-23. Can’t make it for the whole event? No worries, join us for an insightful afternoon session on October 23rd instead. Key Topics: -Categorizing Vehicle Recalls Based on Risk Factors -Resolving Customer Cost Sharing Disputes -Customer Care: Recall Execution Best Practices -Dealer & Field Engagement Learn more: https://lnkd.in/gjZwH3W7

Tomorrow! 🚨 You're not going to want to miss this one. In this webinar with Ratchet+Wrench & A1 Automotive, we'll discuss the importance of customer surveys and Google reviews and show you how positive ratings can elevate your shop's reputation. Register here: https://hubs.ly/Q02qCvv80

HOW TO GET FREE PR FROM YOUR CUSTOMER EXPERIENCE MANAGEMENT PROGRAM... CX Awards programs are an excellent way of rewarding your customer experience management teams for their hard work and meaningful contributions to the business. Making the time to capture your story in words, visuals, and testimony is also an excellent method for capturing your best practices.

Great to see this recognition on the hugely important work we do to support vulnerable customers. This often gets shoved down the list of priorities when the market is looking at the provider world but should be prominent. It’s important to have the fundamentals and the “shiny” stuff but it’s pretty obsolete if the end user is vulnerable and can’t use it, understand it, needs support to interact with it etc etc. Vulnerability comes in many guises and it’s really important to recognise that anyone can become vulnerable at any time. We have a huge focus on understanding the needs of our customers, supporting our colleagues to have empathetic conservations which in turn makes it easier for customers to tell us what they need and to provide them with the tools, flexibility and support to address them. Scott Gunderson Niamh Whelan Frances White

Relying on siloed systems—or even spreadsheets and notebooks—can leave staff at a disadvantage when interacting with customers. Without connectivity between teams, important touchpoints with customers can slip through the cracks. Nate Janssen, Aftermarket Sales Support Manager at C & B Material Handling, shared with us how embracing innovative operations solutions, like Anvil Pro, has enhanced customer engagement and driven cross-functional efficiency for their dealership. Ready to break down internal silos? Check out what Anvil Pro can do for you: https://lnkd.in/g-cHTmuw

If you are attending the Pasch Consulting Group Modern Retailing Conference next week, be sure to carve out time on Day 2 to hear from our Chief Product Officer Aaron Baldwin and our partners at Morgan Auto Group regarding the importance of deploying the right technology to manage and enhance your customer intelligence to increase loyalty and attract new business. automotiveMastermind Inc. #thepowerofdata

Tired of nozzles that are difficult to operate? Then meet Husky Corporation's EZ Lever, a game-changer that requires less than 5 pounds of force to operate—perfect for ADA compliance and smooth fueling. Learn how the EZ Lever enhances the customer experience, only at Booth C6803 during the PEI 2024 convention and show. #EZLever #FuelingSolutions #ADACompliant

Tired of nozzles that are difficult to operate? Then meet Husky Corporation's EZ Lever, a game-changer that requires less than 5 pounds of force to operate—perfect for ADA compliance and smooth fueling. Learn how the EZ Lever enhances the customer experience, only at Booth C6803 during the PEI 2024 convention and show. #EZLever #FuelingSolutions #ADACompliant