Back in 2016, Retail Week gazed into their crystal ball to predict what the landscape might look like in 10 years’ time. Nearly a decade later, what’s come true? 1️⃣ Stores will be entertainment centres “Shopping centres will be based on the aspects of ‘entertainment’ and ‘experience’, creating a unique setting.” 2️⃣ Shopping will be even more local “67% of clothes shopping will be offline.” “Online and multi-channel retailing will get bigger.” “Click and collect will continue to grow for big brands who will need smaller stores dotted around for the convenience of their customer.” 3️⃣ Customers will expect personal treatment “Continuous investments in customer insight and building customer relationships will be key over the next decade for retail companies.” “41% of UK shoppers are interested in using virtual reality technology to experience products or services.” ➡️ Check out the original predictions: https://lnkd.in/eYQYNTGc And let us know in the comments if you’ve got your own views! #Retail #Predictions #Ecommerce
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Founding Partner at Watch This Space | Expert in Retail Experiences & Cutting-Edge Technologies | 25+ Years in Experiential Marketing.
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