WLS Lighting and Electrical’s Post

In our recent whitepaper, we explore how company culture can impact everything from innovation to customer satisfaction. David Angel and Naomi Barton share more about the pivotal role of a well-defined, authentic culture in steering businesses towards resilience and growth. Learn more here: https://ow.ly/Se6Y50QU29N #Leadership #CultureMatters #WorkplaceCulture

Looking for ways to help identify areas for improvement in #CSAT? By actively seeking and listening to customer feedback via Voice of the Customer (#VoC) #surveys, utilities can: • Identify pain points • Measure satisfaction • Gather feedback on new initiatives • Improve communication • Foster loyalty Leaders on the CX Leadership Council can help. Learn more: https://ow.ly/zNxh50PAXEs #utility #customersatisfaction

Curious about the strategies and principles that drive ONAR’s success? Check out this insightful interview from Media Champions with our President, Chris Becker, discussing how we are shaping the industry by prioritizing efficiency, employee enthusiasm, and customer satisfaction. #BuiltWithONAR #BusinessOperations #Leadership #RELT

Customer service isn’t just a department; it should be the whole company. - Tony Hsieh" 💼 As we step into a new week, let’s each strive to make every customer interaction count – whether we’re in product development, marketing, or support. A customer-centric culture isn’t built in a day, but every team member can help create it. Visit: www.afkarprintsng.com #MondayMotivation #Leadership #CustomerExperience #CustomerSuccess #Teamwork #GrowthMindset #ExceedExpectations"

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking

In this episode of The Customer Service Revolution, we take a deep dive with Lakshmi Rengarajan into the parallels between online dating dynamics and corporate relationship-building. Learn how the art of connection is reshaping leadership and customer engagement strategies. Listen here → https://lnkd.in/eRBmtJD6 #CustomerServiceRevolution #customerservice #Leadership #OnlineDating #ProfessionalGrowth #Networking

Transforming Customer Service: From Frustration to Trust In this video, I share a pivotal moment in customer service that changed everything. Discover how embracing empathy and building relationships can lead to better outcomes, both for customers and ourselves. Let's redefine how we approach challenges! #CustomerService #EmpathyInBusiness #RelationshipBuilding #BusinessGrowth #Transformations #CustomerExperience #WorkLifeBalance #ParentingMoments #Leadership #PositiveChange

Card of the week! This week, it's the Three of Spades. Defining goals is crucial, but equally important is having a clear measure of success. Whether it's increasing revenue, boosting customer satisfaction, or expanding market share, having measurable outcomes ensures accountability and progress tracking. #GoalDefining #SevenKeyPrinciples #GoMADResultsFramework #Success #Leadership

In today’s competitive landscape, cultivating a customer-centric culture is vital for long-term success. 🌍 What is a Customer-Centric Culture? A customer-centric culture puts customer satisfaction at the core of everything, focusing on understanding and meeting their needs to drive engagement and loyalty. As CEO, putting customers first is the key to our success. 🙌  I want to make sure everyone knows our customer values, empower teams to make decisions that benefit our customers, and encourage collaboration across departments. 🙌  It’s on us as leaders to lead by example, invest in training, and track our success through customer satisfaction. Let’s keep customers at the center of everything we do! 💯 #CustomerSuccess #Leadership #CustomerExperience #Collaboration #Growth #Innovation

💡 Is your culture driving success—or holding you back? In today’s environment, aligning people, processes, and strategy is the key to unlocking: ✅ Higher profitability ✅ Improved performance ✅ Greater customer satisfaction ✅ Lower turnover At Camden Delta, we combine market-tested tools with practical experience to: 🔹 Design organizations that are aligned, integrated, and future-ready 🔹 Identify opportunities for growth and lasting impact 🔹 Support leaders as key drivers of strategy and change Ready to transform your organization and turn culture into your competitive edge? Let’s get started. 📈 Learn more: www.camdendelta.com #OrganizationDesign #LeadershipDevelopment #CultureStrategy #CamdenDelta #BusinessSuccess