Xina AI: Voice Ordering Software for Hospitality’s Post

🔍 Discover the financial benefits of the AI-powered visioncheckout system with our #ReturnonInvestment calculator! Get an estimate of the potential 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐠𝐚𝐢𝐧𝐬, 𝐜𝐨𝐬𝐭 𝐬𝐚𝐯𝐢𝐧𝐠𝐬, 𝐚𝐧𝐝 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐬 by inputting your operational data. 💰 See the impact on your bottom line. Try the ROI calculator here: https://lnkd.in/g5DGAqNm #visioncheckout #ROIcalculator

There's widespread acceptance that improving CX will go a long way towards attracting and retaining customers. However, it isn't technology and automation that will save and grow retail - it's the people. Learn why with Peter Ludi, Business Development Executive at redPanda Software, in this BusinessBrief & bbrief article. #retail #retailtech #customerexperience #customerservice #automation #ai

Interesting article!

Don’t miss the opportunity to learn from experts Christopher Uriarte and Michael Taylor as they share practical strategies for cutting costs and increasing ROI. Key topics include: 💡 Maximizing network and interchange fee efficiency 💡 The power of least-cost routing 💡 Implementing AI for effective cost control

Another example of payment orchestration and fraud on the retail side of the house. Does your #fraudmanagement strategy include ways to combat bias in real time? Talk with our experts at #NetcommForum2024, booth #P24, May 8-9 to see how combining #AI, #networkintelligence and #humanintelligence can help you stay competitive while reducing costs. https://aciw.co/3WnEHMB

To mark the occasion of making their billionth variety bag, sweet maker Swizzels celebrated by 'blasting' giant sweets 🍬 from its factory's chimney. First launched (not quite so literally) in the 1960s, Swizzels variety bags have been delighting sweet-toothed consumers for decades with Lovehearts, Parma Violets, Drumstick Lollies, and more. When it comes to elevating customer experience (and if you're not able to shower your customers with giant confectionery 🍭) why not embrace automated CX and keep innovation at the heart of your strategy? Check out our case study with VyStar Credit Union to learn about the innovation - and superior experiences - we're delivering. #CX #CustomerExperience #CCaaS #OpenCCaaS #Innovation

Could AI-powered assistants transform our everyday experiences for the better? I recently came accross this example of an AI helping customers buy train tickets—it was impressive. While human interactions can sometimes lack warmth, could AI offer more efficiency and even empathy? I'm curious about your thoughts—please share them in the comments!

Public Sector <> Private Sector CX ↳ A Two-Way Street ↓🚦↑ In CX, it’s easy to fall into the trap of thinking the private sector sets the gold standard. Here in the UK, our public sector has some remarkable CX wins that are often overlooked. Similarly, private sector agility and innovation is certainly something the public side can and should draw from and integrate when possible. Here are a few specific examples that showcase the best on each side, with a nod to the nuances that make both sectors unique: 1️⃣ Public Sector: Inclusivity and Trust Building Take the NHS and its digital services, like the NHS app and online consultations. They prioritise accessibility and inclusivity, making healthcare services (relatively) easy to navigate for all. The private sector could take notes on how these services are designed with trust and equity at the core. Imagine if more private companies put the same emphasis on creating experiences for everyone, especially underserved communities. 2️⃣ Private Sector: Speed and Customer-Centric Innovation Look at how companies like John Lewis & Partners and its customer service model have set the bar for responsiveness and personalisation. By quickly adapting to customer feedback and always putting customers first, they've create experiences that drive lifetime loyalty. There’s absolutely room for the public sector to embrace this level of speed and customer-driven evolution, perhaps through more regular touch-points and feedback loops with citizens. 3️⃣ Public Sector: Stakeholder Engagement and Long-Term Focus The Driver and Vehicle Licensing Agency (DVLA), with its almost seamless online services, shows how stakeholder engagement over a sustained period of time can lead to impactful change. From renewing licenses to tax payments, the focus on creating long-term, sustainable improvements is clear and while there's still a long way to go, there's been enormous improvements. Private companies, often driven by short-term KPIs, might find value in this long-term approach—seeing customer relationships as lifelong rather than transactional. 4️⃣ Private Sector: Data-Driven Personalisation In finance, neobanks and challengers like Monzo Bank & Starling Bank have redefined CX with their data-driven approach to personalisation. By analysing customer behaviour in real-time, they offer hyper-relevant experiences that feel tailored and personal. The major banks are struggling to keep up. While the public sector has made strides in this area, especially with GOV.UK Verify, there’s potential to go even further in using data to enhance citizen experiences securely. Both sectors are vast and diverse, and of course, there are exceptions to the rule. But by drawing on the strengths of each, it's possible to elevate CX across the board. Where have you seen public and private sector CX blend effectively? #CX #CustomerExperience #PublicSector #PrivateSector #Innovation #UX #DigitalTransformation #Finance #Policy

Does your #fraudmanagement strategy include ways to combat bias in real time? Talk with our experts at #NetcommForum2024, booth #P24, May 8-9 to see how combining #AI, #networkintelligence and #humanintelligence can help you stay competitive while reducing costs. https://aciw.co/3UjqoGo

Currently in #Zurich 🇨🇭, and I have to admit, customer service in Swiss-German areas isn’t exactly known for being warm and friendly. Whether it’s a restaurant or a kiosk, you’re often lucky to get a “hello” or a “thank you.” That’s why I’m more than okay with the idea of replacing cashiers with AI-driven tools that are faster, more empathetic, and definitely more efficient. AI doesn’t need breaks, doesn’t eat, and never sleeps—so from a cost perspective, the benefits are clear. But of course, the bigger question remains: What’s the environmental and social impact of transitioning all cashiers to digital screens? Regardless, I’m genuinely curious to see where this technology takes us. Personally, whenever I have the choice between an automatic cashier and a traditional one, I’ll choose the automatic option every time. It’s simply more convenient. NB: This is still in the testing phase in the Moscow Metro. Those digital assistants handle ticket sales, payments, and queries. #AI #Automation