Yann Daigneault’s Post

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Business Development @ Expedibox Smart Lockers & Urban Logistics

Interesting read on parcel carriers statistics ; UPS down 3% in volume for Q1, shipping shifting from air to ground to reduce costs and focus on returns-of-packages to increase margins. Convenience and Flexibility is key more than speed post-pandemic. 📦 "dealing with returns was an annoying afterthought for retailers, today that experience can mean the difference between retaining and growing a customer, or losing it entirely....Unsatisfactory return policies, high fees, and strict return windows just aren’t cutting it anymore,” says Kelly. “These are all significant deterrents that can stop [customers] from doing business with a brand altogether. It’s up to retailers now to rethink their strategies to better align with customer expectations.” "Looking to the remainder of the year...do not expect parcel market volumes to change much in Q2 and even for Q3 and Q4 compared to prior years...the increase is likely to be around 3% due to continued inflationary pressure and more [consumer] spending on services and entertainment, instead of goods and physical products.”

Parcel carriers look to turn the page

Parcel carriers look to turn the page

dcvelocity.com

Denise Howard

Parcel Shipping Optimization | Same Day Delivery | Managing Partner at Margin Ninja | DM Me to Schedule a Call

7mo

Parcel carriers adapting to market trends, focusing on convenience and flexibility. Optimizing return experiences crucial for customer retention & growth.

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