Zendesk reposted this
As Thanksgiving approaches, I wanted to share a heartwarming customer story about Benevity, a leader in social impact software that connects brands with nonprofits worldwide. In fact – we’re proud to use the platform for End of Year Giving at Zendesk and experience firsthand how it streamlines the giving process. To improve efficiency for Benevity’s 150 support agents handling 350,000 tickets annually, the company uses Zendesk Advanced AI to optimize ticket handling from automating call summaries to adjusting tone in a way that matches the company’s friendly communication style. AI-powered ticket triage further boosted support by prioritizing urgent issues, resulting in reduced response times for users. These automations save agents hundreds of hours, improve service levels and client satisfaction, ultimately amplifying Benevity’s positive social impact. Read the full story: https://lnkd.in/gFFHWSGx
Tom Eggemeier, that’s a solid way to leverage tech for good. Streamlined processes really do boost efficiency and satisfaction. What are your thoughts on AI’s role in social impact?
Grace P.
5d
Thanks for sharing Tom Eggemeier
Fantastic work Heather Eeles and team!
CONSULTANT
3dHello connections, first day with the software and I'm in the shit, no one can call me, no one can help me, all is really important and no one here