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Are you going to NYC soon? We're only six weeks away from CX Circle! — come join us on Sept. 10th! You'll hear from the pros on everything you want to know: how they optimize digital for the best possible customer experience, the best way to use data in your decision-making, and everyone's favorite—AI and what it means for 2025. #CXCircle2024 #DigitalTransformation #RetailInnovation

#leadermonk #customerexpereince I had the privilege of moderating a dynamic panel discussion this week, diving deep into what it takes to create exceptional Customer Experiences. Here are some key takeaways: 1) CX by Design: CX isn’t an afterthought—it must be embedded into the design from the start. And when things don’t go as planned, a robust service recovery approach can turn setbacks into opportunities. 2) Proactive CX: Anticipating customer needs and taking proactive actions can elevate the customer journey, building loyalty and trust. 3) AI’s Promise and Challenges: While AI offers incredible possibilities, we discussed how issues like disconnected knowledge bases, information overload to customers, and siloed data often stand in the way of seamless CX. AI is a tool, not a magic key—it must consider customer needs and meticulous implementation. 4) Balancing CSR with business priorities: CSR isn’t just about doing good—it’s about building trust and emotional connections with customers. A brand’s commitment to sustainability, inclusivity, or social impact can enhance CX by aligning with customer values and creating deeper loyalty. A huge thank you to the panelists Antonio, Sonal, Noora, and Mohit for the engaging discussion..

Just attended the Personalisation Summit in London! It was incredible to connect with industry leaders and dive deep into the latest trends in personalisation. From AI-driven customer experiences to data insights that drive engagement, the sessions were both inspiring and actionable. It was also reassuring to see that many companies are facing similar challenges—whether it’s balancing personalisation with privacy or scaling unique experiences. Great to know we’re all on this journey together! Excited to bring back new ideas and strategies to enhance personalised experiences in our own work. #Personalisation2024 #London #CustomerExperience #Innovation #SharedChallenges

For many quick-service brands, the potential of GenAI goes beyond just ordering; it’s about meeting evolving customer expectations and enhancing the entire experience. With GenAI, the interaction moves closer to what customers want: simple, intuitive, and even enjoyable. It’s not just about keeping up with the digital landscape but shaping it in ways that improve how we connect with our audiences. What’s your take—how do you see GenAI reshaping customer experience within the QSR space? #GenAI #FutureOfQSR #Innovation #ArtisanStudios #CustomerExperience #GenerativeAI

✅ Real customer stories ✅ Insightful perspectives from SAP leaders ✅ Innovative roadmap discussions ✅ Demos that deliver business impact Whether you’re a newbie or veteran of SAP, SAP Customer Experience, or Emarsys, CX Live breaks down how it all comes together to bring out the best in your business. Check it out 👉 https://sap.to/6041WUUKP

SAP Sapphire this year as an incredible look at the end to end story of where we're going. But tomorrow is a fantastic opportunity to avoid a 3 day conference and get a 60 minute highlight real into the product strategy, vision and mission for #customerexperience and how we're best placed to help. There's also important update on your CX AI Toolkit and how we're partnering to create an entirely new #generativeAI experience for your customers, employees and business partners all in a single, integrated solution across the portfolio. SAP are the only vendor that brings enterprise-wide customer, product, pricing and inventory data into a single platform - the exciting piece is what we're doing with this to reduce friction and add value. Register below to watch live or on demand and see how we're changing the way your can digitally engage, sell and service your customer with #IntelligentCX - only from SAP. #CRM #Commerce #marketing #customerengagement #customeridentity #customerservice #salesforceautomation #analytics #AI #firstpartydata

🌟Excited to share the latest industry buzz with you all! 🚀 From AI-driven customer experiences to sustainable innovations, the future of our field is looking bright! 💡 Let's spark some discussions and dive into these hot topics together! 🔥 #InnovateOrStagnate #TechTrends #FutureForward 🌐💼🔍

Thx🙏Glassix. Great podcast! I mentioned DO NOT 🚫be “Fake Famous.” What do I mean? Watch HBO Max 🎥 as I summarized authenticity lessons in my blog article: 🔗https://lnkd.in/eB8_3DRK. Tell me your views. Comment below.👇 Doing CX Right®‬ #authenticy #customerexperience

🚨 Marketers & CX pros — don’t miss SAP Customer Experience LIVE 2024! 🚀 This event is packed with insights on how AI is changing the game for customer experience. Hear from brands like Universal and Nokia, and learn strategies to take your CX to the next level 💡 Want to stay ahead of the curve? 📈 Secure your spot and get inspired by real-world examples from industry leaders. This is the place to be in 2024! 🙌 #CustomerExperience #CX #ROCXSTAR #SAP #SAPCX SAP Customer Experience

🔊 Calling all digital experience experts, analysts, marketers, product people, data lovers, and more! If customer experience, analytics, and digital optimization are important to you, you will not want to miss our biggest event of the year - CX Circle NYC on September 10th! 🗓 Hear from industry experts on key topics such as optimizing digital for the best customer experience, leveraging data for informed decision-making, and exploring the impact of AI in 2025! 🔥 Hope to see you there! Message me for a special promo & register via the link below today! #CXCircle2024 #CustomerExperience #ConsumerInsights #DataInsights #BusinessStrategy #Contentsquare