Zoe Yang’s Post

Service Engineers and Customer Service Engineers- your biggest untapped source of more business. I've been doing some sessions with some customer service team managers and been speaking with a good business contact of mine and in both it's reminded me that it's often your non-salespeople who are best placed to bring more business. Clients make unguarded remarks and ask for advice to solve otherwise unstated problems to your representatives who aren't badged-up "salesperson". I spend my time stopping salespeople selling solutions and then encouraging non-salespeople to ask more commercially-useful questions. If you want to get more revenue from your customer-facing "non-salespeople", or you want your commercial team to stop coming across like "salespeople", contact me.

🌟 Heat up your sales skills! Dive into our latest blog on HVAC sales training and discover how to elevate your approach and exceed customer expectations. Read now! https://lnkd.in/e5PJiMnp #FPGBlog #HVACSales #HomeImprovement #SalesTraining

Want to know how to do Dual write for Field Service Work Orders ? I am sharing my knowledge and expertise in dual write for Field Service in this document. Visit my page on LinkedIn for more posts on Dual Write. Watch out soon for my next post on Dual Write for Sales Orders.

After-sales service visits are in-person visits that a brand may make to customers who need support from live technicians for their products. After-sales service is a broad term that refers to any support or services provided to customers after they've made a purchase.

🔌 𝗢𝘃𝗲𝗿𝗰𝗼𝗺𝗶𝗻𝗴 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗶𝗻 𝗖𝗮𝗯𝗹𝗲 𝗦𝗮𝗹𝗲𝘀 🔌 Selling cables comes with unique challenges. Here’s how to tackle them effectively: 1️⃣ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗖𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆: Cables are intricate products with specific specs. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Master the technical details through continuous learning. When you know your product inside out, clients trust your expertise. 2️⃣ 𝗣𝗿𝗶𝗰𝗲 𝗪𝗮𝗿𝘀: The market is competitive, often leading to pricing battles. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Focus on value—emphasize quality, reliability, and after-sales support. Build relationships based on trust, not just price. 3️⃣ 𝗖𝘂𝘀𝘁𝗼𝗺 𝗡𝗲𝗲𝗱𝘀: Many clients require tailored solutions. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Work closely with your technical team to offer bespoke products. Customization turns you from a supplier into a partner. 4️⃣ 𝗟𝗼𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 𝗖𝘆𝗰𝗹𝗲𝘀: Large projects can take time. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Be patient and persistent. Keep communication consistent and stay engaged throughout the process. 5️⃣ 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗻𝗴 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Not all clients see the value in quality cables. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Educate with evidence—use case studies and real-world examples to demonstrate the long-term benefits. In cable sales, success comes from blending knowledge, strategy, and customer focus. Let’s keep pushing boundaries! 🚀 #Sales #CableIndustry #CustomerSuccess #TechnicalSales #ValueSelling

🚀 Regarding delivery, we provide #excellent after-sales #service As a large #filterpress #manufacturer, we are committed to providing customers with excellent after-sales service to ensure the efficient operation of the equipment and customer satisfaction. The following are the main after-sales services we provide: 1.📞 Timely technical support Online support: Provide quick technical consultation via email and instant chat at any time. 2. 🛠️ Equipment #installation and commissioning On-site service: Professional technical team provides equipment installation and commissioning services. Detailed guidance: Provide operation manuals and training videos to ensure that you fully understand the functions of the equipment. 3. 🔧 Regular #maintenance and #inspection Maintenance plan: According to the use of the equipment, a regular maintenance plan is recommended. Inspection service: Provide on-site regular inspections to ensure that the equipment is always in the best condition. 4. 📦 Spare parts #supply Original accessories: Ensure that you can easily obtain original accessories and maintain equipment performance. Fast delivery: Commit to fast delivery and reduce equipment downtime. 5. ⚙️ #Troubleshooting and #repair Problem diagnosis: Provide detailed troubleshooting guides to help you solve problems quickly Repair service: timely dispatch of professionals to repair equipment to ensure the normal operation of the equipment. 6. 📋 Customer #feedback and #improvement Collect feedback: regularly collect usage feedback to understand your needs and suggestions. Continuous improvement: continuously improve products and services based on feedback to enhance user experience. 7. 🎓 #Training and #education Training courses: regularly hold equipment operation and maintenance training to improve your operating skills. Safety training: provide safe operation training to ensure that you follow safety regulations. 8. 🛡️ #Warranty policy Clear warranty terms: clearly explain the warranty scope and time limit to ensure that you understand the warranty policy. Handle claims: efficiently handle warranty claims and reduce waiting time. 9. 🤝 Customer #relationship management Regular return visits: proactively return visits to understand your usage and needs. Build long-term relationships: establish long-term cooperative relationships with customers through high-quality services.

𝗪𝗵𝗲𝗻 𝘆𝗼𝘂’𝗿𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗳 𝗳𝗶𝗲𝗹𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. 𝗬𝗼𝘂𝗿 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗮𝘀𝘀𝗲𝘁 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗽𝗲𝗼𝗽𝗹𝗲. (& your focus is likely the recurring revenue over new equipment sales in the current economy anyway) Now - Quality engineers close to site, who know what they’re doing and treat customers well… That’s what sets you apart from the competition. Everything gets better: 1. First time fix rate goes up 2. Time on site goes down  3. Customer retention & satisfaction increases 4. Sales go up from real lead generation & strong referrals Etc Cut corners on your people and see frustrated customers waiting days for service, followed by an engineer on site who can’t fix their problem... Then the 100s of both local and nationwide competitors of yours become more appealing by the day Want to find out how much it’ll cost you to avoid this & make your people your competitive advantage? Give me a call adam@zenopa.com 980-392-5134 

Close More Sales On Inspection: ✅Prequalify, stop using so much "sell" tactics, and instead interview your customers prior to inspection  ✅ Schedule Same day or Next Day - Offer two three options that the customer can choose from for the meeting ✅ stop having separate contracts, and estimates. A contract can serve as the official estimate, be signed, dated, and paid. You want to reduce the time it takes, and avoid at all costs, having unopened emails sitting for multiple days . ✅ Have checklists: your roof inspections will be more professional with checklists that you walk the customer through on the ground, for specific things you've inspected, and what the results are.

Field Service Engineers not only need to have technical knowledge, but also need to be well versed in people skills and have a sales mindset too! This 2014 Field Service News reader-favorite contains tips to adopt without compromising technical focus. https://hubs.li/Q030DjV_0

𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐨𝐟 𝐃𝐚𝐢𝐥𝐲 𝐀𝐜𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐧 𝐟𝐨𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐝𝐯𝐢𝐬𝐨𝐫𝐬! One of my friends asked me, I have passed by your posts on the importance of a Daily Action Plan. Please share the benefits of the Daily Action Plan for Service Advisors or After-Sales Professionals. Let me walk you through some 𝒃𝒆𝒔𝒕 𝒃𝒆𝒏𝒆𝒇𝒊𝒕𝒔 of the Daily Action Plan for Service Advisors: 1️⃣ They have a well-planned 𝑮𝒂𝒎𝒆 𝑷𝒍𝒂𝒏 for their next morning appointments and work-in-progress Repair Orders (ROs) a day before. Like how many big and small jobs you'll have to do. Who will work on what and in which bays? 2️⃣ A Daily Action Plan supports and strengthens the Service Advisors to align the service team and all available resources toward a superior customer experience. 3️⃣ They have complete customers' information readily available at their fingertips in advance, like the customer’s VOC (Voice of Customer), customer repair history, and customer background information (job, business, hobbies, and family) while preparing for their next morning service appointments. 4️⃣ They can easily analyze the work-in-progress Repair Orders (ROs) of the day and communicate the updated vehicles’ status to their respective customers accordingly. This exercise makes customers more comfortable as they feel that someone is looking after their cars with personalized attention and great concern.   If you want to learn more about the importance, benefits of the Daily Action Plan, and what world-class After-Sales professionals are saying about it, order your copy 𝐍𝐎𝐖. Check it out here: https://lnkd.in/drDHMhpU Repost ♻️ if you find it useful. Follow me Moazzam Abu Bakar for more. #moazzamabubakar #theautomotivator #leadersshipcoach #BeyondExceptional #actionplan