About
Accelo Tickets makes it easy to submit, monitor and complete ad-hoc work requests and support queries using a collaborative request inbox and dynamic ticket queues designed for greater team cohesion and higher client satisfaction.
With Accelo Tickets, you can:
- Automatically prioritize, assign and process tickets
- Simplify request management with dedicated inboxes, ticket queues and more
- Triage tickets by urgency and assign them based on custom rules and built-in automations
- Use a dedicated email address for consistent client communication
- Track tickets by category or resolutions
- Adjust billable rates by role or request complexity
"Prior to Accelo, we’d have to make phone calls or chase up with a Project Manager just to get the answers we needed. But now, when a Support Ticket comes through, our customer service team can easily view all of their communication history, and that alone has streamlined the entire support process."
- Clinton Cowin, Co-Founder of TradiePad
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Accelo Tickets
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Accelo Tickets - Dashboard
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Accelo Tickets - Budget and Time