About
Acqueon is a Conversational Engagement Platform featuring an advanced omnichannel Campaign Manager and Real-Time Conversational Intelligence (Real-Time Agent Guidance, Coaching & QM). The platform is powered by a unique, built-from-the-ground-up CDP enabling the transformative shift from reactive customer engagement to proactive, context-rich & conversational engagement. Acqueon provides a powerful auto-dialer and unmatched Compliance Suite and integrates seamlessly with the contact center & CRM solutions you already use.
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Acqueon Engagement | Advanced Campaign Manager (Admin View)
Acqueon Engagement (AE) is an advanced Campaign Manager with a comprehensive, built-in Compliance Package. AE accelerates & amplifies Connection, Conversion & Collection rates by connecting agents to the right person, on their preferred channel, exactly when they're most likely to engage. Acqueon feels like customer engagement magic, except it's not. It's a proven platform powered by a built-from-the-ground-up CDP that converts every conversation to unprecedented value.
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Acqueon Agent Desktop | Call Widget
Acqueon offers a slick agent experience that can be used by any customer whose contact center platform doesn't offer a desktop experience.
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Acqueon AiQ™ | Real-Time Conversational Intelligence
Acqueon AiQ™ adds Real-Time Agent Guidance, Real-Time Agent Coaching & Live QM (automated call scoring on 100% of calls) to the contact center. More advanced than traditional agent-assist technology which relies on keywords and keyword phrases to surface knowledge-base articles, Real-Time Guidance & Coaching uses NLP to pick up on the entire context of a conversation and deliver outcome-focused help during the live call. Make agents smarter, faster & empower them to close/convert more.
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