About
Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”
With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with the industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer as well as agent experience.
This product is intended for
- Quality Assurance Manager
- Quality Assurance Specialist
- Head of Call Center
- Head of Contact Center
- Customer Experience Manager
- Head of Quality Assurance
- Call Center Supervisor
- Customer Service Manager
- Customer Service Support Manager
- Customer Service Team Manager
Media
Products media viewer
-
Etech's QEval for Call Center Quality Monitoring
QEval is Etech’s SaaS-based quality monitoring platform that streamlines the QA process, identifies training gaps, and helps deliver actionable insights. Using QEval for call center quality monitoring assists in identifying opportunities and actions to improve operational efficiency, processes, sales conversion, and deliver effortless customer experience.
-
Improve Contact Center Agent Performance with Etech's QEval
Etech's QEval is built for streamlining the quality process, improve learnability, and empower your contact center agents. Discover How QEval assists in effectively coaching your agents and increase your call center’s productivity.
-
Benchmark Performance with KPIs
Measure and manage agent’s key performance behaviors. Create custom KPIs for monitoring & benchmarking agent performance on key parameters. Combine multiple KPIs for the entire team, and track them on a single-window from the KPI dashboard.
-
Real-Time Dashboards
Real-time dashboards provide a single view of the most important performance metrics for an organization. Compare performance or predict the future outcome based on current performance.
Similar products
Etech Global Services products
-
ICE Chat
ICE Chat
Live Chat Software
-
ICE Email
ICE Email
Help Desk Software