About
Gainsight CS offers the core Customer Success capabilities needed to make customers your best growth engine. Get a comprehensive view of your customers, uncover trends and risks, and empower your team to scale with proven actions that deliver outcomes.
• The Customer 360 and Health features allow you to eliminate retention and expansion blind spots.
• Journey Orchestration helps you scale efficiently by combining human and digital touch.
• The Success and Planning Playbooks provide a clear path to your customer's success.
• The Customer Feedback feature allows you to focus your priorities to deliver on customer feedback and accelerate value and retention.
This product is intended for
- Customer Success Manager
- Head of Customer Experience
- Chief Customer Officer
- Director of Customer Success
- Vice President of Customer Success
- Chief Experience Officer
- Customer Success Executive
- Customer Success Specialist
- Head of Customer Success
- Manager of Customer Success
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Gainsight Essentials
The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as a few weeks!
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Gainsight Product Overview
Gainsight CS offers a comprehensive view of your customers, helps you understand customer trends and risks, and empowers your team to scale with proven actions that deliver outcomes. Gainsight CS provides: - A single source of truth for all customer information - A framework to capture every dimension of your customer health - Playbooks with proactive alerts, proven workflows, and templates - Reporting & Dashboards And more!
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C360
Empower your team with a single source of truth for every customer. Consolidate data from multiple sources and design tailored 360 layouts for every stakeholder to see relevant data quickly and take action. - Consolidate data from multiple sources into a central view, enabling your teams to quickly and easily access a holistic view of their customer - Design multiple 360 layouts to show the right view depending on the customer’s attributes or the user’s role - Enable your cross-functional team
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Timeline
A central location to automatically log correspondence, capture contextual information on person-to-person interactions, and easily understand a customer’s history. - View a customer’s entire chronological history, including notes, updates, and touchpoints to better understand their unique journey - Log notes and emails, and manage tasks within Gainsight or through convenient integrations with your productivity tools - Find the right information whenever you need it and holistically analyze yo
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Success Plans
Stay organized with a strategic plan to achieve customer outcomes. - Work with your customers to define their desired outcomes, then develop a strategic plan of action to achieve them - Track objectives, tasks, and milestones for every customer to help your team organize around and execute on the right actions - Display project plans to keep your team on track, and export status updates in presentation-ready slides for your next customer meeting
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