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Robotic Process Automation (RPA) is the use of software robots, or “bots,” to complete repetitive, rules-based tasks within or between computer systems. The bots perform this work through existing user interfaces, so there is no need to construct original software integrations.

With RPA, users train bots to operate software almost as a human would (not necessarily at the keystroke level, but using the same user interface and generating the same results). Processes that require multiple programs to complete can also be completed in this way. Once trained to perform a task, bots can then scale to meet changing demand.


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