About
Keep tabs on guest satisfaction and respond directly to reviews from one convenient dashboard.
Our reputation management tool aggregates real-time feedback from multiple sources and annotates the sentiment so you can quickly gauge what guests think about the dining experience—and how to improve.
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Make sense of all the noise
Keep tabs on guest satisfaction overall, by location, or by category (e.g. service, food, etc.) with restaurant-specific sentiment analysis. Machine learning analyzes the sentiment of each comment and categorizes terms so you can effortlessly filter feedback and take action.
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Manage all your reviews in one place
Gone are the days of logging in to multiple platforms to read and respond to reviews. With Sentiment, you can effortlessly monitor and engage with aggregated feedback from: -Your website -Direct surveys - Google - Facebook - Twitter - OpenTable - Tripadvisor
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Connect reviews to guest profiles
Better understand and thoughtfully respond to feedback with context about each guest and their visit history. By syncing guest profiles from your restaurant CRM to individual reviews, you can personalize each response and boost retention.
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Spot trends before they impact sales
Uncover powerful insights with high-level reporting and the ability to dig into specific reviews tied to sentiment trends. Stay connected with daily summary reports and leverage that intel to grow your business.