About
parcelLab Retain empowers you to turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
Retain helps retailers transform their returns, warranty, and exchanges process and improve the customer journey, generate brand loyalty, and create cross-sell opportunities. By leveraging Retain, you enable your customers to easily register their returns, get a label or QR code, track returns online, and receive proactive communications based on data-defined segmentation.
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Digital Returns Portal
Empower customers with effortless self-service returns embedded in your store
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Generate Returns Labels
Returns options provide convenience for your customers, inspiring loyalty
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QR codes
Provide a paperless experience with QR codes
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Returns Analytics
Drive insight and optimise processes with Returns analytics
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