#1 Most Downloaded Advice from a Call Center Geek Episode
Thomas Laird
Running a USA BPO, fixing QA with AI, and podcasting like the true Call Center Geek I am.
While I thought this was a good episode, my fellow Geek Nation thought it was GREAT!
The episode was titled, "Customer Service Skills of the Best Call Center Agents- Team Building Excercise".
Recently, it clinched the title as ACG podcast's most downloaded episode, surpassing our initial episode, "Podcast DNA/I Bet I Know Why Your Call Center Is Struggling."
At Expivia, we embarked on a unique team-building journey for this episode.
Together with our management and HR experts, we deliberated on the top 10 skills that make a call center agent truly world-class. The conversation was both vibrant and enlightening!
This exercise provided a revealing glimpse into our leadership's priorities and potential oversights.
Diving into such a reflective exercise is truly invaluable.
If you have not listened to the episode, I know it will add a ton of value to your center!
#callcenter #contactcenter #callcentergeek